Living Spaces - Exteremly disappointed and feel like I was cheated

58 of 290 Living Spaces reviews

I purchased a sofa from Livingspaces in Fremont back in Feb of 2016.When I was purchasing my sofa , I asked the sales agent to let me know about the material, since I'm not familiar with it.

She said you don't have to worry about anything , just but the stain protection and you should be fine. 3 months in to it , I see the sofa is pilling on it's surface ( little balls all over it ) . Called them , and they told me this is very common and warranty will not cover it and basically I'm stuck with it. I just have to maintain it .

I'm very unhappy , as I didn't know about this at all. I trusted their sales agent comment and purchased this sofa based on her knowledge.

I would like to change the material on my sofa , since this to me is a fabric flaw and warranty should cover it or at least they need to realize that I feel cheated .I am very unhappy with the sofa.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
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Reliability
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Product or Service Quality
Warranty
Price Affordability
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Advertised vs Delivered
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Delivery Service
Style and Design
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  • What I liked
    • Design of my items
  • What I disliked
    • Terrible customer service
    • Horrible quality
    • Know so little about problem solving
    • Fabric flaw
    • I feel cheated

Reason of review:
Poor customer service
Monetary loss:
$1800
Product or service
Sofa
Review category
Furniture and Decor
review #880683

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58 of 290 Living Spaces reviews

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