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1.0

I have a fan that is manufactured through this company. It is an out door fan and it is located in a covered patio.

The blades are warped and breaking and it is only 3 years old. I ended up calling customer service twice about this problem and both times was met with rude customer service representatives who were unwilling to help at all. The first individual told me that the model number I had was wrong and I had to go check the motor of the fan for the right number and then hung up.

The second individual told me that the blades of the fans are only covered for 1 year and there is no way anyone in their company would say they would sen replacement blades for free. even though the Lowes employee that called initially and spoke with them said that since the fans are not supposed to do that they would definitely send us new blades.

Reason of review: Poor customer service.

Litex Industries Cons: Customer service, Quality of products.

Location: Tucson, Arizona

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My blades are warped as well and the customer service lady was extremely rude and disrespectful. She said, "I should have my lowes item number and that 90% of her customers have their item number.

They save the boxes!". ***

NEVER, NEVER, NEVER, NEVER BUY A HARBOR BREEZE FAN OR ANY PRODUCT ASSOCIATED WITH THIS COMPANY.

LOWES WILL BE HEARING ABOUT THIS.

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