I joined Lip Monthly for 3 months and was offered 1 free month. My 1st bag came in July and it was OK.
My 2nd bag arrived in August and apparently this was supposed to be their "Best Of" bag, the product's included were pretty bad but what really got me was that I was sent 2 of the exact same Bellapierre lipsticks, I do reviews on Instagram along with subscription services and did post about this issue and also sent two emails that I got no response to. I didn't post my September bag on
Instagram because I was so disappointed in the subscription and was happy that it was my last month but apparently it wasn't because Lip Monthly without my permission charged my credit card for an additional 3 months. I then posted on Instagram about the new issue and again about the August issue that was never taken care of. Well Lip Monthly did see this post and reacted extremely unprofessionaly and very childishly.
They sent me DM's saying that they would refund my money and send me a Bellapierre package, this was a bribe because they would only do these things if I removed my post, I found this to be appalling and when I refused to take it down they started commenting to each follower that commented basically calling me a liar, I am far from okay with this because I have worked hard to gain my followers trust and would never be dishonest about anything, so I did go ahead and block Lip Monthly where they just went ahead and started sending DM'S to my followers that had commented and from what my followers have told me Lip Monthly has told them that they fulfilled everything they said they would with me. Stay very far away from this subscription, they are shady, childish and unprofessional
Product or Service Mentioned: Lip Monthly Subscription.
Reason of review: Poor customer service.