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1.1

I pre-purchased my daughters portraits and when the photos came they were awful. The photographer took it upon herself to fix my daughters hair and made her look ridiculous. When i had the retakes taken I made sure to be there for the pictures to ensure that they did not touch her hair.

What do I get a month later? A proof sheet asking me to pay for my package. I already paid for it at the beginning of the school year. When I called them about it (late October) they "apologized" and said they would rush the pictures out to me. Late November, still not pictures even though the weekly calls about them was told they had been sent out. Finally get the photos the first week of December and they are the original photos from the first picture day. Call them back and again they "apologize" and say that they will process the correct ones and ship them priority mail guaranteeing delivery by the end of the week.

I waited until the following Monday and no pictures. Call them back and find out that they have not even been printed. At this point it is a few weeks before Christmas and I have no pictures to send out in the holiday card. SO MAD at this point. I finally got the pictures 3 days before Christmas. 3 months after they were taken for the second time.

This year rolls around and once again the first picture has her hair tucked behind her ear. When i ask my daughter why she did that she informs me that the picture lady did it. Really furious at this point and I call to complain. They inform me of the retake day and I once again make sure to be there. What did my daughter bring home yesterday? A proof notice to purchase pictures. And it all starts over again. Called them and demanded a refund that they say will take 10 days.

I can not believe that this place can not do a simple task of taking a picture and printing them out.

I will never purchase pictures from them again.

Reason of review: Poor customer service, Order Processing Issue.

Lifetouch Photography Cons: Horrible customer service, No stars this company is the worst.

Location: Corona, California

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