Lifetime Fitness - Review in Fitness Centers category from Glenview, Illinois

22 of 333 Lifetime Fitness reviews

False advertisement for their spooktacular event!

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Billing Practices
Additional Fees
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Equipment Quality
Customer service
Value for money

Reason of review:
Not as described
Product or service
Review category
Fitness Centers
review #941467

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22 of 333 Lifetime Fitness reviews

Oct 28, 2016 #1233175 Napa, California, United States

After canceling my membership at the Phoenix, AZ location due to a job relocation, was dismayed to learn that LT insisted they could continuing billing me 45 days beyond the point of cancellation. After the 45 days elapsed they attempted to continue billing me because the lady that processed my cancellation apparently made an error and didn't properly close out my account. I have repeatedly left messages for the GM (Ryan) but my calls go un-returned. I am at the point where I have to hire a lawyer to write a cease-and-desist letter to their legal department.

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