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Contact LifeStride Customer Service

LifeStride Phone Numbers and Emails

Toll-Free Number:

  • (800) 838-4385
Call customer service

Legal:

  • (888) 869-1053
    Privacy Inquiries

LifeStride Emails:

Legal
DMCA Inquiries, Privacy Inquiries
Send Message
Is this your business?

LifeStride Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call LifeStride is (800) 838-4385. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 8 minutes.

  • People call LifeStride mainly because of return/ replace, request for information, shipping and delivery.

View full overview ›

How to Contact LifeStride?

Most Popular Number:

(800) 838-4385
Total calls: 34 Issues resolved: 3 Last call: Feb 2, 2026

The LifeStride phone number to reach a representative is (800) 838-4385. Use the toll-free line to ask about products, request order support, check order status, and address other shopping-related matters. If you have privacy policy inquiries that require immediate assistance, call the dedicated specialist at (888) 869-1053.

The LifeStride email address for privacy inquiries is privacyrequests@caleres.com. If you have DMCA inquiries, send them to legal-dmca@caleres.com. To receive customer support or answers to general questions, use an online form. You’ll find this communication format on the “FAQ/Contact us” page of the company website.

LifeStride customer service managers accept incoming applications by phone and via written channels of communication Monday through Friday from 9 a.m. to 6 p.m. CT, and from 10 a.m. to 5 p.m. CT on Saturday. Keep in mind that written applications are usually processed more slowly than phone inquiries addressed to the manager. You may receive a response within 24–48 hours.

The LifeStride website provides various options for online communication. By scrolling to the bottom menu, follow the “FAQ/Contact Us” hyperlink. This action will open a separate page with common questions. To see the answer, click on the “+” next to the question you need. If you don’t find the necessary information, open the “How can I contact you” block, follow the “Email us” hyperlink, and fill out a contact form. Alternatively, you can chat with the support manager on social media. To navigate to the appropriate page, click the corresponding icon in the bottom menu.

PissedConsumer Club

Contact Information

LifeStride Website:

LifeStride Help Center:

Corporate Office Address:

Dr. Scholl's Shoes
8300 Maryland Avenue
St. Louis, Missouri 63105
United States

LifeStride Rating Based on 2 Reviews

Rating details

2.8
more details
Customer service
Website
Value for money
Product or Service Quality

Rating stats

Rating trend

Summary of LifeStride Customer Service Calls

34 TOTAL
CALLS
08:12 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LifeStride?

Return/ Replace Question:

  • “Need to return shoes”
  • “Return”
  • “Return question”

Shipping and Delivery Question:

  • “To know the shipping of my order”
  • “I received a pair of shoes that are too small and are the wrong color. I have ordered 5 pairs of the same shoe in different colors size 91/2, and they fit fine, but I can’t get thirst shoes on my feet at all.”
  • “Have not received order”

Request for Information Question:

  • “I need help with a return”
  • “Checking on a order”

Account Question:

  • “Live conversation with disabled issues”

Activation/ Cancellation Question:

  • “I canceled my product and they have not refunded my money”

Other Question:

  • “I’m trying to make an order”
  • “I have emergency and I am not able to buy them at this time”
  • “I found out because of an emergency, I àm not able to buy them”

Compare LifeStride Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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