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What Their Customers Are Saying ?

Life Alert save my life twice!

Life Alert
I’ve had needed Life Alert twice in the last month. First, I was so full of pain. I found myself pushing my Life Alert button. I live alone and [Life Alert] came on quickly and lovingly! [Life Alert] operator was reassuring me every few minutes. Second time, I had fallen outside around 12:am and couldn’t get up. Finally, I crawled into the house on my stomach, falling three more times. I had had a medical procedure that day. I pushed the [Life...

I appreciate Life Alert!

Life Alert
I called Life Alert because I was severely vomiting, chest pain and abdomen pain. [EMTs] took me to the hospital where the doctor wanted to admit. I could not stay. They pumped me with two bags of antibiotics. They let me check out AMA. I signed up for Life Alert because I had an incident that could have turned out very, very badly. I laid in the very back of the apartment, where I live, for 25 minutes screaming “Help!” No one heard me. A nice...

Life Alert stayed with me until help arrived

Life Alert
I was unable to sleep, so I made a pot of coffee. I was sitting on my rotator waiting for the coffee to finish. I fell asleep and slipped onto the floor. I could not pull myself up. I called Life Alert. Almost immediately, someone came on the line to ask about the situation. About 5 minutes later someone on the line came on and told me help was on the way. [Life Alert] came on every 5 minutes to check on me and told me where the responders were....
Life Alert's reply to:

We are truly sorry our representative did not explain herself clearly. There is not a fall detection system on the market that is 100% reliable as many false alarms are sent and sometimes real falls are not detected. Life Alert takes saving lives very seriously and...
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Life Alert's reply to:

This customer was informed several times about our terms and length of our contract, and he received the written contract that stated those terms in large, bold font, in which he signed. However, we were able to assist him with his financial needs to his satisfaction...
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I didn't like
  • Cost
#1033858
Life Alert called me on the phone to tell me my mother was deceased. a month later they are still charging. When I called, I was told I did not deal with the proper department therefore, the billing would not be reversed. Honestly, if can call me and tell me over the...
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I didn't like
  • Billing procedures
#1017878
I was at home alone, and doing housework. I was dusting and I bent down and at the same time, I lost my balance and I fell backwards. I put my right hand back to catch myself. I hurt my hand and I fell back. I couldn’t get up because my hand hurt. So, I had to roll...
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#1029031
I had a fall late at night. My husband has Parkinson’s disease and is disabled. I was able to crawl to the Life Alert machine and call for help. The call was immediately answered and promised help on the way. I was able to crawl to the front door and could not reach...
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#1029030

Testimonial

I thank God for Life Alert. I have told a lot of people about what Life Alert did for me. I got out of bed and went to the bathroom at 1:00am. I almost fell from the toilet—I hit my head against the wall. I started to go back to bed, I fell and was weak. I thought I...
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#1017772
Life Alert's reply to:

When the complainant ordered our services, the sales representative advised her of the 3 year agreement. The information was given to her again twice by a support staff before the equipment was sent out. The cost and terms are in large font at the top of the agreement...
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I didn't like
  • Bad company
#1012855
I fell as I was headed towards the stairs to my bedroom on the second floor. My head struck the wall next to my front door. I never saw so much blood. I reached and pressed the button on my Life Alert wristband. I then heard a voice say, “Life Alert, how can I help...
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#1017771
I was sitting quietly watching TV and suddenly, I began to shake violently and was so cold I couldn’t get warm. I tried to “tough it out” for three hours but I could no longer stand it so I tried to call 911 but I was shaking so violently I could not press the phone...
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#1017769

Contact Life Alert

Headquarters Address:
Life Alert Emergency Response, Inc
16027 Ventura blvd Ste 400
Encino, CA 91436-2747
Phone:
(800) 920-3410
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Testimonial

I fell at my daughter’s home. I live next to her but had spent the night with her. She had left the next morning to take her granddaughter to school. She was gone for about 15-20 minutes. I decided I would come home and take a shower because we were meeting a friend...
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#1017768