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What Their Customers Are Saying
All testimonials are provided and verified by Life Alert . Verified testimonials on Pissed Consumer is a paid feature of the platform.

On Thursday, August 11, I was swimming with my daughter and grandchildren at their club. I was fine. Early afternoon on August 12th, I wasn’t feeling well so I laid in my bed and took a nap. A few hours later I awoke but was virtually paralyzed. I tried to turn over. I tried to reach for the phone that was right next to my bed. I could only move my hand 4-5 inches off the bed. I finally realized I needed help. All I had was my Life Alert button... Read more

My mother was coming back from lunch with friends and fell face forward in the garage, right in front of the door from the house to the garage. I happened to be home sick from work, but I was in the back of the house and would not have heard her call for me. Luckily, she immediately pushed her Life Alert button and the machine came to life. I heard it and went to see what was going on. That is when I found her on the garage floor. She was not... Read more

I did a lot of research before choosing Life Alert. I had an occasion to use [Life Alert] one evening about a month ago. I had become weak and felt very breathless. I immediately pushed the [Life Alert] alarm on my wrist (Life Alert bracelet). Almost instantly, my call was answered by the Life Alert operator. She asked, “Are you O.K.?” “No,” I answered. “Do you need an ambulance?” the operator said. When I told her I needed an ambulance, she... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

On Thursday, August 11, I was swimming with my daughter and grandchildren at their club. I was fine. Early afternoon on August 12th, I wasn’t feeling well so I laid in my bed and took a nap. A few hours later I awoke but was virtually paralyzed. I tried to turn over. I tried to reach for the phone that was right next to my bed. I could only move my hand 4-5 inches off the bed. I finally realized I needed help. All I had was my Life Alert button... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

My mother was coming back from lunch with friends and fell face forward in the garage, right in front of the door from the house to the garage. I happened to be home sick from work, but I was in the back of the house and would not have heard her call for me. Luckily, she immediately pushed her Life Alert button and the machine came to life. I heard it and went to see what was going on. That is when I found her on the garage floor. She was not... Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

I did a lot of research before choosing Life Alert. I had an occasion to use [Life Alert] one evening about a month ago. I had become weak and felt very breathless. I immediately pushed the [Life Alert] alarm on my wrist (Life Alert bracelet). Almost instantly, my call was answered by the Life Alert operator. She asked, “Are you O.K.?” “No,” I answered. “Do you need an ambulance?” the operator said. When I told her I needed an ambulance, she... Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

Thank you! I had Life Alert for a while, looking at it often. I blessed my good health. Until one evening—getting ready for bed, I stepped backward with my walker and went to the floor like a sack of potatoes. It took 35 minutes to get over the shock—thinking I could still get up. Somehow, having two knee replacements, it was impossible. [Life Alert’s] attendants were polite and efficient. Thank you, God! It’s a very lonely, cold place on the... Read more

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Life Alert's reply to:

Thank you for contacting us and bringing to our attention the rudeness of one of the representatives that spoke with you. Please know that this is not the way Life Alert conducts business. Life Alert is in the business of saving lives and working with families; hence, we do not condone or tolerate any form of rudeness to anyone, especially when someone is looking for information. We have escalated your complaint to his manager – who has assured... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

Life Alert literally saved my life! I am a 76 year old widow who lives alone. At 2pm, one night, I awoke to my alarms going off. I grabbed up my cat and my phone and rushed outside. There was this awful smell in my house. I called [Life Alert], told them of my emergency. They said they’ve already been notified. Help was on the way, shortly thereafter two fire trucks and a fire chief was at my door. It seems I’d been in such a hurry the previous... Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

I have been hoping I would have a way to relay to [Life Alert] of how thankful I was to the their operator who was on the line that morning. I was in so much pain and scared but she was able to calm me down and gave the paramedic all my information including my blood type! The medics were impressed. I brag and recommend [Life Alert] to anyone. Apparently I rolled over in bed and activated my [Life Alert] alarm. I got out of bed and was trying to... Read more

Life Alert's reply to:

All of our calls are recorded for quality assurance. We have reviewed the conversation between the complainant and found that our care specialist was friendly, professional, and accommodating. He answered her questions and searched for the best price for the her and her mother’s situation, resulting in her ordering our lifesaving services. When she called back to cancel, we honored her request and cancelled the order, reversed the charges,... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

On the morning of Monday, 8/1/16, my brother and I each received calls from Life Alert. The Life Alert employee was clear, concise, professional, and calm when informing us that Life Alert had been activated. Our mom did not respond to them, and fire rescue was in route to her home. My brother called me before I called him and we would meet in the emergency room. Both of us received a 2nd call from Life Alert and the employee calmly and... Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

As I am an 87 year old man, I was hospitalized for a surgical procedure several weeks ago. A general anesthetic, coupled with “pain pills” apparently sent me into a state of hallucination. One in the hospital, two more when I returned home. At home, I was under the impression that I was being held against my will in a gambling/restaurant roadhouse. Eventually, everyone left and I was left alone in the dark. Eventually, I used my Life Alert... Read more

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