We are truly sorry our representative did not explain herself clearly. There is not a fall detection system on the market that is 100% reliable as many false alarms are sent and sometimes real falls are not detected. Life Alert takes saving lives very seriously and...Read more
This customer was informed several times about our terms and length of our contract, and he received the written contract that stated those terms in large, bold font, in which he signed. However, we were able to assist him with his financial needs to his satisfaction...Read more
I didn't like
Life Alert called me on the phone to tell me my mother was deceased. a month later they are still charging. When I called, I was told I did not deal with the proper department therefore, the billing would not be reversed. Honestly, if can call me and tell me over the...Read more
I didn't like
- Billing procedures
I was at home alone, and doing housework. I was dusting and I bent down and at the same time, I lost my balance and I fell backwards. I put my right hand back to catch myself. I hurt my hand and I fell back. I couldn’t get up because my hand hurt. So, I had to roll...Read more
I had a fall late at night. My husband has Parkinson’s disease and is disabled. I was able to crawl to the Life Alert machine and call for help. The call was immediately answered and promised help on the way. I was able to crawl to the front door and could not reach...Read more
I thank God for Life Alert.
I thank God for Life Alert. I have told a lot of people about what Life Alert did for me. I got out of bed and went to the bathroom at 1:00am. I almost fell from the toilet—I hit my head against the wall. I started to go back to bed, I fell and was weak. I thought I...Read more
When the complainant ordered our services, the sales representative advised her of the 3 year agreement. The information was given to her again twice by a support staff before the equipment was sent out. The cost and terms are in large font at the top of the agreement...Read more
I didn't like
- Bad company
Life Alert calmed a stressful situation.
I fell as I was headed towards the stairs to my bedroom on the second floor. My head struck the wall next to my front door. I never saw so much blood. I reached and pressed the button on my Life Alert wristband. I then heard a voice say, “Life Alert, how can I help...Read more
Thank you, Life Alert, for always being there.
I was sitting quietly watching TV and suddenly, I began to shake violently and was so cold I couldn’t get warm. I tried to “tough it out” for three hours but I could no longer stand it so I tried to call 911 but I was shaking so violently I could not press the phone...Read more
I am so grateful to Life Alert.
I fell at my daughter’s home. I live next to her but had spent the night with her. She had left the next morning to take her granddaughter to school. She was gone for about 15-20 minutes. I decided I would come home and take a shower because we were meeting a friend...Read more
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