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3.1

Im not sure where all the bad reviews about customer service are coming from but i have never had a problem contacting someone in Liberties customer service department and they have always been nothing but nice to me.I just call the customer service phone number on my bill.They answer quickly and have always had an answer for me.Never have i had anyone be rude to me.If you keep in touch with them about when you intend to pay your bill there should be no problem unless you just cant pay it and then they will gladly make payment arrangements with you.If you have a problem with your power getting shut off because you cant pay your bill on time its because you havent stayed in communication with them.I agree their rates are high but what are you gonna do.I suggest anyone who has a problem with Liberty at all move to carthage mo and deal with carthage water & electric.There you will find rude and will also see your power being disconnected for nonpayment real quick.I know.I lived there for many years.

Preferred solution: Price reduction.

Liberty Utilities Pros: Great customer service.

Liberty Utilities Cons: High rates.

Location: Joplin, Missouri

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