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If you’re going to shop at Lexus of Orland and/or depend on their service department, please read and consider my experiences before servicing a vehicle at this dealership.

At my “complementary” 10,000 mile service appointment, the service advisor wanted to bill me stating it was done a year ago at 4,000 miles. After the service, I was in possession of the vehicle until I got home and discovered about $800 of damage to the left front fender. After contacting the service manager, he said he reviewed the video from the time my car came in and couldn’t see where it was damaged at the dealership. I ask, since he reviewed the video, show me the existing damage on my car when it arrived for service? After this, he refused to return my phone calls so I escalated the complaint to the general manager. The general manager told me the reason the service manager didn’t return my calls is that I used “vulgarities” which is a absolute fabrication better known as a “***-and-bull-story” that one might expect from a swindling used car manager.

Do you really want to do business with a dealer who tries such deceptions, defaming you in such a matter, then attempting to possibly conceal damage to a $60,000 vehicle? I think not. Unless you want to risk a roll of the dice at “Lexus of Orland“ my advice is to save yourself any future grief and/or aggravation by purchasing and/or service your Lexus elsewhere

Review about: Car Purchase.

I didn't like: Who they became after the sale.

Review #601728 is a subjective opinion of a user.

3.6
Staff
Warranty
Discounts and Special Offers
Price Affordability
Diversity of Products or Services
Product or Service Quality
Location
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $800
Preferred solution If have repaired this damage and paid for it myself. I want others to know how they treat their customers after purchasing a $60,000 vehicle

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