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1.0

These guys are idiots. They lied about the type of frame we were getting.

Sent the wrong order. Delivery drivers wouldn't even take it off the truck just flat out said it will not fit in your staircase. LAZY! After we measured the stairs and their delivery they still would not even try to get it upstairs.They refused our order and had the nerve to charge us for a"free" mattress pad and 2 pillows $114.00 DO NOT BUY FROM ELYRIA, OHIO store!!!!

April is a liar and will tell you everything you want to hear. Seems like she isn't just out for commission and makes you trust her. Believe me, she wants her money and isn't afraid to lie and take yours in any way she can. She will tell you the entire time you are testing beds that she hates liars and people who just want their commission and she prides herself on being honest.

What part of free mattress pad wasn't lie when I just paid 114.00 for it?

Save yourself the problems! Don't buy here!

Reason of review: Poor customer service.

Monetary Loss: $117.

Preferred solution: Full refund.

Location: 510 Chestnut Commons Dr, Elyria, OH 44035, USA

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Alexx Tbm

Good morning kristenlegrand. I just came across your review and wanted to apologize that no one has responded to you sooner.

I am forwarding your post to the appropriate managers to review. We certainly don't want you to feel lied to. In order for us to pull up your account to review your purchase, we will need your order number and contact information. Please use the link below to send us those details.

Once we receive them, a manager from our corporate customer service department will look in to it and contact you directly to listen and offer assistance.

Thanks for posting and letting us know about your experience. -Kim

http://www.levinfurniture.com/contact-us

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