Monroeville, Pennsylvania
0 comments
100% full Not resolved

Update by user Apr 23, 2016

Smithon management called and said they were coming to get the furniture and told us to go somewhere else to buy our furniture.

Update by user Mar 29, 2016

They just keep sending repair men out and this furniture is junk so I would like to upgrade to a better quality furniture.

Original review posted by user Mar 28, 2016

We brought a coach and loveseat and have had 4 repairs so far and it is still not fixed. We asked them to exchange it for better furniture and the woman from Smithton, PA Laurie said absolutely not however on their website about Exchanges

"Exchange or return of stock merchandise due to a manufacturing defect must be authorized by the factory. To comply with factory guidelines, merchandise must be inspected by an in-home technician to ensure that items are in their original condition. Delivery charges and Levin Protection Products are not refundable."

I don't understand what their problem is but I am really upset with the treated we have gotten.

Review about: Sofa.

I liked: Store selection, Salesperson.

I didn't like: Management, Poor quality, And am very disappointed, Managment of defect claim, Smithton personnel attitude.

Review #818499 is a subjective opinion of a user.

2.2
Delivery Service
Value for money
Staff
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
Advertised vs Delivered
Style and Design
Product or Service Quality
Website
Diversity of Products or Services
Customer service
Reliability
PRODUCT OR SERVICE Levin Furniture Sofa
Reason of Review / Monetary Loss Bad quality / $2400
Preferred solution Exchange for better quality furniture

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