Lenscrafters loots customers with bad quality frames

55 of 564 Lenscrafters reviews

I bought a pair of glasses in April 2015 for $525.The frame "Tiffany" brand cost was $230.

In 2 months the color of the frame starting coming off! I went to the store to show them the frame and they said I can buy a new frame! Because I turned down warranty, I should buy a new one! Seriously?

If Lenscrafters cannot sell frames which can deal with sweat on the face, you should close your shop!

Even America's best does a better job of taking care of their customers!I bought a frame from Costco and nothing happened for 5 years!

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • I hate lenscrafters - loot customers with bad quality
    • Bad quality products

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Tiffany Glasses
Review category
Eye and Ear Care
review #688246

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55 of 564 Lenscrafters reviews

Aug 30, 2016 #1205496 Columbia, South Carolina, United States

Frames, especially metal, can react to skin in different ways. I've seen hair spray destroy lenses just from someone putting their glasses on top of their head. I have seen nose pads rot away from oil and makeup caked on to it. Nothing is perfect and 100% capable of lasting perfectly to 100% of the population. Next time consider an acetate or "plastic" frame. Also it could be from mishandling of the frame, the fact that the paint is chipping away could also indicate how you set them down.
I don't work for LensCrafters but I am a licensed optician. And for that matter, they offer a 90 day guarantee- if you came in rude and fowl mouthed, I wouldn't have pointed that out either.

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