Lens Phone Numbers and Emails

Toll-Free Number:

  • (800) 536-7266
    Toll Free

Customer Service:

  • (573) 754-3600
  • (888) 393-7606
    Prescription Verification (Toll Free)
  • (855) 793-4349

Lens Emails:

Customer Service
Prescription Verification
Claim Your Business

Lens Contact Information

Lens Website:

Lens Help Center:

Corporate Office Address:

Lens.com, Inc.
3016 Georgia St.
Louisiana, Missouri 63353
United States


+1 (800) 401 1495

Lens Rating Based on 4 Reviews

Rating details

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Customer service
Product or Service Quality

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Rating trend

Summary of Lens Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lens Customer Service?

Payments and Charges Question:

  • “Rebate”

Shipping and Delivery Question:

  • “My zip code for my address on my delivery is wrong”
  • “Never received my order”

Product/ Service Question:

  • “Defective material Return/Replacement”

Activation/ Cancellation Question:

  • “I need to cancel an order that i had place this morning because i realized the frame is to small for my face”

Other Question:

  • “I can't find where to upload my prescription”
  • “Place an order”
  • “Precsription changed”


Lens Delivery Policy
To read more: https://www.lens.com/faq/shipping-cost/
Lens Privacy Policy
Lens.com (Lens or The Company or Company's) respects the privacy of Company's users ("user" or The Customer). This Privacy Policy explains what information Website collect, how Lens use it, with whom www.lens.com share it, and the choices The Client have to control, access, and update The Customer's information. Please read this Privacy Policy carefully. If The Client of Lens do not agree with the terms of this Privacy Policy, do not access the site. When The User of Website use the services Website collect information The User provide to www.lens.com and The Company collect information when The Customer use Company's Service. When The User use Company's Services, The Company collect information that is necessary to process The Customer's request. When The User of Website use Lens's' Services Website automatically receive and record information in Company's server logs from The User's browser or device. www.lens.com collect log information which The User's browser or device automatically reports each time The Client of Lens interact with the services.
To read more: https://www.lens.com/privacy-policy.asp
Lens FAQ
To read more: https://www.lens.com/faq/
Lens Pros and Cons

Pros: No rebate after waiting 5 months

Cons: Scam rebates, No rebate after waiting 5 months, High priced


Lens unites services and eye care products distribution. It has lenses manufactured by CIBA Vision, CooperVision, OcularSciences, Bausch&Lomb, Wesley Jessen and Johnson&Johnson. Besides, lenses are divided into several types: monthly disposable, novelty lenses, silicone hydro gel, toric lenses, vial lenses, color and daily disposable and many others which are pointed on the official site. The clients of the mentioned company can use an option of reorder or check the status of the already submitted order. Also, those who involve friends to the usage of Lens` services are motivated with the monetary rewards. Online shopping is promoted to be confident due to the facts that there is launched Norton Security, MacAfee Security and Money Back Guarantee. Payment can be executed with the help of electronic money, Visa or MasterCard.

Lens reviews and complaints

Lens is ranked 221 out of 732 in Medical Supplies and Equipment category

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