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I called lenovo Premium services yesterday to determine what level of support I needed to fix my issue. I was assured that if I were to purchase the premium service for 200 dollars for the year, that my problem would be solved.

After buying the package and spending countless hours on the phone, I was told to contact a local technician to help solve my problem. I then inquired about the satisfaction guaranteed refund, and was told that my situation did not qualify. I have been a loyal Lenovo customer for almost 10 years now , but when the manufacturer of the device will not take ownership of a mistake on a machine that was purchased in June 2015, I question the quality they say they support. My issue is not something that could have been user induced.

I may have to reconsider if Lenovo is really helping or hurting my business success. Oh and then when I tried to send them a direct feedback response, It would not let me type in the name field so I could never submit a response.

Reason of review: Poor customer service.

Location: Chicago, Illinois

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