Lennar has horrible customer service

202 of 250 Lennar reviews

I do not own a Lennar home, but I have lived next to a model home for over one year.I have had major drainage problems with their property draining into mine.

It wouldn't be as bad if they wouldn't operate their sprinklers three - four times per day. They run the sprinklers so hard and frequently, there will be 3-4 inches of running water in the street and between the houses. The standing surface water that is caused by this then causes problems of mosquitos and frogs among many other pests. I've made numerous contact attempts with absolutely zero assistance.

During a conversation with one of their executive service representatives by the name of James Perry, that had called me back regarding a certified letter that I had sent, stated that my case is not actionable and that I should go ahead and pursue further action. The BBB scored Lennar a big fat "F" in their ability to handle customer complaints. No wonder.

They make zero effort to fix anything.I may just camp out side their model home discouraging their potential customers.

This review is a subjective opinion of a user.
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review #204117
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202 of 250 Lennar reviews

Dec 18, 2014 #917779

Check your city's laws and see if there is a watering ordinance. In Fla you can only water certain days and only for a certain amount of time.Maybe you can get them that way.

0 0 Reply
Bill Kearney

Jan 11, 2012 #407514

I understand what you are going through. I purchased a home from Lennar almost 6 years ago and we still have a boarded up front door. We are stuck with $100k in construction defects. To make my story even worse is the fact that I worked for Lennar. Contact me with your story and I will post it on my website that I am currently putting together. Be careful with "their help". We spent 5 years in litigation and all that happened was more expert costs, and lawyer costs, to the point that we received nothing for our construction defects.
I want to hear your stories. We all need to hear your stories in hope to make it right.
Contact me:
MyLennarLemon.com (under construction)
Mare Island, CA 94592
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has."
- Margaret Mead

1 0 Reply

Jul 13, 2011 #311960

If you really want to spread the word you should consider gathering up some other dissatisfied Lennar home buyers and rallying outside of one of their trade shows. That will inform other interested home buyers and hurt their bottom line. Then they will pay attention to you.

0 0 Reply

Mar 01, 2011 #255156

Mr Perry, I think that is what the OP is trying to document. The fact that it's not even raining and the yard is flooding. Just my $0.02.

0 0 Reply

Mar 01, 2011 #255099

Looks to me like the problem is in your final grade in YOUR yard.

0 1 Reply
James Perry

Nov 30, 2010 #216936

Wow... If you expand the picture taken at night, you can clearly see that this massive amount of water is not caused by rain since the streets are bone dry.

0 0 Reply
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