Austin, Texas
Not resolved
Customer service
Price Affordability
Product or Service Quality

On November 16th, 2014 I initiated a customer care request for numerous defective areas of sheet rock taping and seams coming undone in my home with my home builder Lennar Homes. On 11/20/2014 two representatives from Lennar came to my home and inspected the areas and concluded I had an issue and would get back to me.

After 3 weeks of no response they responded a week later on 12/16/2014 and told me that it would not be repaired even after they concluded it was a problem. This is defective construction and in some cases the areas of concern had been repaired once already.

Product or Service Mentioned: Lennar Customer Care.

Reason of review: Damaged or defective.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

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