I just bought my home in February 2013. It has not been a year since I moved in and the house is already falling apart.
*When I just first moved in, there were issues with the electrical issues. Anytime I turned the lights in the master bedroom, there would be sparks, and the breakers would go off.
* A few weeks later, the Miami Dade Water Department came to my home to inform me about a high water consumption. There was an internal leak caused by a bad toilet installation.
* The pavers of the entrance of my house have sank at least three times already, and tonight my mom fell because a paver came off the step.
* A month ago, the Miami Dade Water Department came to visit me again to notify me about a leak on my underground plumbing. When I called Lennar's warranty department I was told that the repairs were association's responsibility because the leak was on a common area outside my house; when I called the association I was told the repairs were my responsibility because it was my property's plumbing. Although the plumbing is still under warranty, no one from Lennar wanted to take responsibility, it has taken nearly a month to get credits for the repairs and for the water bill. It takes nearly a week to get a call back from the warranty department, and nearly two months to resolve an issue, even if you call at least you call two times a day every single day.
I strongly believe our consumer rights are not only being abused, but also ignored. Not only the customer service is bad, but the quality of construction and code of construction compliance is very minimal- not to say very poor, that it may be a real threat to us and our families' safety.
Product or Service Mentioned: Lennar House Construction.