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Asked them to remove the late fee which was not supposed to be the there to to the fact it was paid 3 days in advanced and went through my bank. The rep told me she could not do this.

When I explained everything she then told me I needed a password? I had this account for more then 8 years how the *** was I gonna remember that? I never had to do this before. When I asked to speak to someone higher up she put me on hold and said she had just talked to her and I still need the pass word.

Again I explain I never had to say a password to talk to someone. She basically said to bad now you did cause I was talking to her. I never did get to talk to a supervisor.

I will be posting a complaint on every social media on how they say it's for safety but your not allowed to explain anything or speak to a supervisor. I hope they like the free advertising!!!!!

Reason of review: Poor customer service.

First National Visa Credit Card Cons: Person i talked to.

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Guest

My feelings exactly my husband card was cancel ask why was told it was in the terms and agreements clause they didn't have to give a reason then they wouldn't allow him access to his own account all I was told that we couldn't so I told them if I can't get access I'm not paying the balance all they told me was they was going to report it to the credit bureau as if that was supposed too scare me off all it did was make me more determined than ever to pursue my law suit

Ayyub Pui

My name is nori I wrote the message below I would like to know if you are going to handle the situation or am I wasteing my time? I am not in good health and word like this handled

Ayyub Pui

My name is nori

If your not going to handle this situation let me know, I'd rather not waste my time when there are other things I need to focus on such as my health.

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