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Contact Le Labo Customer Service

How to Reach a Person at Le Labo

Verified Contact Information

Toll-Free Number:

  • 1-866-316-9319
Call Now
Send Message

Customer Service:

  • +6 139 417 1522
    183 Gertrude Street, Melbourne, VIC 3065, Australia -
  • +3 396 369 9460
    203 rue Saint-Honoré Paris, 75001, France
  • +44 207 935 9655
    28A Devonshire Street, London W1G 6PS, UK
  • +1 416 531 3129
    876 Queen Street W Toronto, ON M6J 1G3, Canada -

Legal:

  • 1-212-277-2322
    Copyright Agent

Customer Service:

londonestore@lelabofragrances.com
Shipping & Handling
concierge@lelabofragrances.com

Legal:

privacy@estee.com
Privacy Inquiries

Le Labo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Le Labo Phone Number
1 (866) 316-9319
Average Calls duration
1 minute
Most Popular Le Labo Email Address
concierge@lelabofragrances.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
77% phone, 23% email
Common Reasons for Contact
Product/ service, request for information and activation/ cancellation
View full overview

How to Contact Le Labo?

You can contact an offline customer service agent by calling the Le Labo phone number 1-866-316-9319. You're on the right line; main support can answer your questions about orders, products, or general inquiries. Besides that, there are local numbers for international customers, such as the boutique in Melbourne, Australia, on +6-139-417-1522, the Paris, France, boutique on +3-396-369-9460, and the establishment in London, UK, on +44-207-935-9655. These enable customers to benefit from localised support for their areas.

You may find different Le Labo email addresses depending on your inquiry. For instance, if you have any questions regarding general customer service, the address would be concierge@lelabofragrances.com. Here, you can reach someone who can assist with tracking orders, product inquiries, or concerns. Regarding queries regarding privacy aspects, contact privacy@estee.com, as Le Labo falls under the Estee Lauder Companies. Customers from the UK and France can have local orders or store-related information via londonestore@lelabofragrances.com.

Le Labo's office address for business and corporate correspondence is 233 Elizabeth Street. This shall be the catch-all address for sending off all correspondence about governance and business. In cases of formal and legal inquiries, the mailing address is Copyright Agent c/o Legal Department, 767 Fifth Avenue, New York, NY 10153.

Le Labo's hours of operation vary by location. For example, the store hours in West Hollywood, CA, are 11:00 AM to 7:00 PM Monday through Saturday and 11:00 AM to 6:00 PM Sundays. The Grove store in Los Angeles has extended hours—10 AM to 9 PM Monday through Thursday, 10 AM to 10 PM Friday and Saturday, and 11 AM to 8 PM Sunday. Santana Row in San Jose is open daily from 10 AM to 9 PM with consistent weekly hours.

Through the Le Labo website, customers seeking assistance from or communication with the brand may find an array of options. Some of the most valuable resources in this respect are the FAQ & Help Center, which has extensively answered questions that trouble customers regarding various aspects of their shopping experience. In conjunction with this, Le Labo also has a Store Locator, where one can look up individual stores, view their hours, and find contact information.

PissedConsumer Club

Contact Information

Le Labo Website:

Le Labo Help Center:

Corporate Office Address:

Le Labo
233 Elizabeth St.
New York, New York 10012
United States

Other Info (opening hours):

Mailing Address:

Copyright Agent c/o Legal Department

767 Fifth Avenue

New York, NY 10153

Fax: +1 (212) 277 2355

More contact details

Why Customers Call Le Labo?

Top Reasons of Customers Calls

  • Product/ Service 26%
  • Customer Inquiries & Issues 26%
  • Request for Information 16%
  • Activation/ Cancellation 11%
  • Shipping and Delivery 11%
  • Staff 5%
  • Cards 5%

Product/ Service

26%
  • "Disappointed with candle"
  • "broken bottle"
  • "Faulty perfume"

Customer Inquiries & Issues

26%
  • "Talk to an agent"
  • "Asking for store hours"
  • "order late"

Request for Information

16%
  • "Place order"
  • "Question about a product"
  • "Order status"

Activation/ Cancellation

11%
  • "Order cancelled without reason provided and no money was refunded."
  • "cancel order"

Shipping and Delivery

11%
  • "Did not receive any email about my purchase I made on November 30th and when it was be delivered it's Christmas gifts"
  • "Order not delivered"

Staff

5%
  • "One of your managers"

Cards

5%
  • "Ordered Le labo 13 using credit card, but did not appear to get confirmation of my order"

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