Contact Le Creuset USA Customer Service
Le Creuset USA Phone Numbers and Emails
Toll-Free Number:
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(877) 273-8738
Customer Service:
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(877) 418-5547
Le Creuset USA Emails:
Le Creuset USA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Le Creuset USA Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Le Creuset USA is 8772738738. 60% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday and Sunday.
People call Le Creuset USA mainly because of product/ service, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Le Creuset USA Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Le Creuset USA is 8772738738. 60% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday and Sunday.
People call Le Creuset USA mainly because of product/ service, payments and charges.
The best email to contact Le Creuset USA is consumer-services@lecreuset.com. 64% of customers use this email address to address their issues and concerns.
Contact Information
Le Creuset USA Website:
Le Creuset USA Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm ET
Le Creuset USA Customer Service Reviews
I purchased a Le Creuset Dutch oven for my wife in July, but unfortunately, the color did not match the photos online; it just didn't look as good in person. When I reached out to customer service for assistance, I was met with disappointment. They were less than helpful and informed me that if I wanted to exchange it, I'd have to mail it back at my own expense, which would cost between $70 and $100.
Looking for a better option, I was told I could return it to the nearest outlet store for a refund. I did that, and the store gave me a receipt for $0, assuring me the refund was pending. Fast forward 20 days, and the refund is still pending, with the store manager blaming a Microsoft issue. They told me to contact customer service, which turned out to be an even bigger headache. The representative kept interrupting me, and eventually said they'd have to get back to me because they were closing at 3 PM MST!
At this point, I have zero confidence in their ability to resolve this issue. The store manager even suggested I dispute the charge with my bank, which I'm now doing.
While my wife loves Le Creuset products (we have several), I'd recommend buying through Crate and Barrel or finding them secondhand. Dealing with their customer service has been a nightmare. Buyer beware.
I have filed at least 3 times with photos attached and keep getting emails back asking me for photos. I am done.
I will file with BBB and in small claims court for damages and receiving damaged goods. You can figure out how to charge as much as I paid for my first car but not how to provide customer service with any degree of competency. I ordered in last Oct/Nov a cast iron roasting pan with lid never got my promised free pumpkin coquettes and the box was not damaged but the item was damaged so poor quality control at multiple levels.
I made 3 or more orders 2 were missing my free items. And an obviously damaged product was sent to me.
Summary of Le Creuset USA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Le Creuset USA?
Product/ Service Question:
- “Defective French press”
- “Damaged dutch oven”
- “Dissatisfied with the product”
Shipping and Delivery Question:
- “Delivery”
- “Package delivered to wrong address”
- “I have not received my free pots & pans. All I had to do was to pay the shipping cost. I have not received them yet.”
Return/ Replace Question:
- “Need to return a pan”
- “A replacement part”
Request for Information Question:
- “Question about free gift with order”
- “To find out if the sale on line is legitimate”
Payments and Charges Question:
- “Over charged”
Cards Question:
- “My credit card was charged twice for my order and but it says my payment failed”
Employment Question:
- “Was supposed to receive a gift through my employer”
Other Question:
- “Cookware finish issue”
- “Tic tic free cookware”
- “Deceptive advertising”
Compare Le Creuset USA To
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