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Le Chateau Phone Numbers and Emails

Toll-Free Number:

  • (877) 917-1959
Call customer service

Customer Service:

  • (888) 532-4283
  • +1 514 738 7000

Le Chateau Email:

Customer Service
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Le Chateau Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Le Chateau is 15147387000. 77% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Monday and Friday.

  • People call Le Chateau mainly because of return/ replace, request for information and activation/ cancellation.

View full overview ›
PissedConsumer Club

Contact Information

Le Chateau Website:

Le Chateau Help Center:

Corporate Office Address:

Le Chateau
8300 Decarie Boulevard
Montreal, Quebec H4P 2P5
Canada

Le Chateau Rating Based on 4 Reviews

Rating details

1.0
more details
Value for money
Website
Product or Service Quality
Customer service

Rating stats

Rating trend

How Good is Le Chateau's Customer Service?

Annelie Awo
Annelie Awo
Feels Disappointed | Dec 10, 2024

Very poor customer service! I made a purchase since 29th November 2024 till today 11th of December 2024 I haven't heard anything no tracking number except the confirmation email. Very sad!

Read full quote
Irina F Cuz
Irina F Cuz
Feels Satisfied | Sep 01, 2023

very bad. I can't call to anybody, I can't find phone number

Read full quote

Summary of Le Chateau Customer Service Calls

22 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Le Chateau?

Return/ Replace Question:

  • “I reserved dress with big stain and I would like to replace.”
  • “Return”
  • “Returns”

Request for Information Question:

  • “I haven't heard anything about my order”
  • “How to exchange my online order”

Payments and Charges Question:

  • “Dress charged forn price”

Account Question:

  • “Balance on store card”

Product/ Service Question:

  • “Complain”

Activation/ Cancellation Question:

  • “I want to cancel the order . because of wrong address”

Employment Question:

  • “Employment”

Other Question:

  • “Business”
  • “See what they have in shop”
  • “Trying to send email by the default items i can't”

Compare Le Chateau Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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