Lazada Thailand - Returns policy is a lie

23 of 35 Lazada Thailand reviews

WARNING.Do not order from Lazada Thailand.

They shipped me the wrong mattress and now are refusing to exchange the item or refund my money. Their website even claims a "100% buyer protection" and "satisfaction guaranteed" returns policy, but it is all a lie. Once they have your money, they are done with you. Lazada Thailand is not an honorable company.

I spent hours on the phone and have sent multiple emails with screen shots of their website. Their reason for not accepting the return is that the package was opened.

How could I have seen that it was the wrong product until I had looked inside the package?

This review is a subjective opinion of a user.
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More Review Details

Discounts and Special Offers
Delivery Service
Diversity of Products or Services

  • What I liked
    • Price
  • What I disliked
    • Wrong product service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Lazada Thailand Online Order
Review category
Auctions and Internet Stores
review #732423

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23 of 35 Lazada Thailand reviews

Jan 17, 2016 #1096335

Lazada has provided a full refund. Good on them.

0 0 Reply

Jan 16, 2016 #1095900

Do they return the money 100%? I'm just curious. I want to return my product too.

0 0 Reply

Nov 13, 2015 #1063297

We apologized for the issue that you have encountered. We have now identified this and raised it to the respective team. We believe that an employee has now contacted you back to provide you an update.
As stated before, we will pick up the item and provide you a refund.

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