Lazada Malaysia - Lazada merchant cheating

70 of 239 Lazada Malaysia reviews

Order no375169726

Deliver wrong product. Merchant cheating Hi, Long story short. On 2/6/2016 i purchase patio umbrella cantilever type. After confirm order someone has change image to difference product. Difference specification. I have contact you CS to hold the order until get confirmation from merchant department. Unfortunately lazada proceed with wrong item. If you don't have stock in hand no problem just explain to me and don't simply change product and send to customer. I have file complaint to local Ministry of Domestic Trade and Consumer Affairs, Malaysia to assist me on investigation. Complaint no: 01608360. I just want confirmation from merchant department and not lazy customer service. copy paste answer and close ticket as solved. Should your merchant know exactly what they are sending right.? Minimum respect, at least send picture product that you send. Now CS ask me to wait product and send picture to them, why don't merchant send me the picture first before send any product or send me picture that has same specification. Q1:why lazada simply send wrong item even though i intervene before it ship out without confirmation?

Lazada please be responsible to you what you selling to us. I will not stop until i get full explanation, i have their CEO email. i know who board of director lazada. up to CEO hans peter ressel. i even can get contact to jack ma if i want to.

Regards Hisham

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More Review Details

Additional Fees
Price Affordability
Advertised vs Delivered
Customer service
Delivery Service
Product or Service Quality
Turnaround Time
Privacy and Data Security
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Billing Practices

  • What I liked
    • Fast delivery
  • What I disliked
    • Deliver wrong product
    • Poor feedback to customer
    • How they handle my complaint on warranty
    • Terrible after sales service
    • First time i feel lazada lie to me
    • Incomplete delivery of items and not as advertised
    • Poor quality

Reason of review:
bad quality,bad customer service ,bad merchant by lazada. i cannot accept their 48h waiting merchant reply
Preferred solution:
Full refund
Monetary loss:
Product or service
Patio Umbrella
Review category
Auctions and Internet Stores
review #861932

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70 of 239 Lazada Malaysia reviews

Jul 04, 2016 #1181275 Cebu, Cebu, Philippines

This is really an interesting topic. I had a great time surfing and found some important tips and information from your blog. Keep it up.

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Jun 24, 2016 #1177072 Kuala Lumpur, Kuala Lumpur, Malaysia

Hi Hisham,
We are profusely apologise for the inconvenience caused. Upon checking, our CS officers has contacted you regarding the concern and we hope you are truly satisfied with the service that we have provided.

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