Balayan, Batangas
Not resolved

Sept.10,2016, I ordered in LAZADA a tv with a resolution of 1920 x 1080 (first pic) but they delivered a tv with a resolution of 1366 x 768 (2nd pic) on Sept.13.

Related: Purchasing Power - Still charing for TV I don't have after 6mnths!!

I returned the item the same day (went to LBC) as they have advised me for a replacement. Replacement item was delivered Sept.19, but still the wrong item (3rd pic) so I decided to just get the item and ask for a refund of the price difference of the item I ordered/paid and the item delivered because I don't want the hassle of going again to LBC then wait again for almost a week. At first they are ok with it and will update me after 24 hrs. but after 3 days, they are saying I need to return the item because they can't refund the price difference because of blah blah blah.

I am really pissed off with how they handled my complaint. Am I really the one who will adjust in this kind of situation?? Am I the one who is at fault?? My conclusion is that they do this because customers don't want the hassle of going back and forth to LBC then keep on waiting for the right item to be delivered and will eventually agree on getting the wrong item and not ask for a refund anymore.

This will be my last purchase in LAZADA! And I will ask my friends and families not to order in LAZADA!


Review about: 32 Inches Led Tv.

Review #923517 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Lazada Group?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Walmart - E-gift card Walmart "Website states the recipient will receive within minutes usually, it has been over 24 hours and still nothing they took my money immediately out of my account but still have..." Read more Lazada Group - Inflatable Cushion Lazada Group "Don't buy from Lazada!! I got my outdoor automatic Inflatable Cushion by LBC very late. The cushion busted the first time we tried it! My son is not even 60kg..." Read more Pink Sugar XO - - website shut down for stealing from customers Pink Sugar XO "Jessica Zamarron's website, her former ecommerce site got shut down because she stole money from innocent buyers and failed to send out bikinis or dresses. She claims on her..." Read more Lazada Group Website Review from Pampanga, Davao Lazada Group "dear lazada team, i am a regular customer of yours. but last night, i received an e-mail about my order. i have double orders with the same items. when ..." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more Carls Tree Service - Stone Cold Carls Tree Service " I ordered 2B slag from Carl's tree service and received 2B limestone instead. Ultimately you do not know it's the wrong product until it is dumped all over your..." Read more Roca Labs - AMAZING Don Karl Juravin SAVED my life Roca Labs "I have been using the AMAZING invention of Don Karl Juravin from Roca Labs since Jan 2017. I started with a weight of 217 and my current weight is 178...." Read more