I have always loved Laura Secord chocolate so when my package arrived today I was looking forward to eventually enjoying some delicious chocolate! Im in the hospital at the moment but my mom had received the package today at my house from the courier.
When she opened it she mentioned that all the ice packs that were used were hot and everything in the package was warm to touch. So when she opened the chocolate box she found that most of the chocolates had melted. Out of the 28 chocolates only 12 were salvageable since she was able to save them by putting them in the freezer right away. The mini chocolate bars were not salvageable.
Im so disappointed because I love their chocolate but now Im going to always wonder if I order from them again will they turn out the same way. My order # is: 34683
User's recommendation: If you want to try their chocolate buy in person from their stores.
Monetary Loss: $53.
Preferred solution: Full refund.