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Contact LASCANA Customer Service

How to Reach a Person at LASCANA

Verified Contact Information

Toll-Free Number:

  • 1-888-772-3160
Call customer service
Send Message

Accessibility:

  • 1-888-366-7946
  • 1-904-997-4000
  • 1-833-371-0345

Legal:

  • 1-888-782-2224
    Privacy Inquiries

LASCANA Emails:

Business Customer Service
Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
Media

LASCANA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular LASCANA Phone Number
1 (888) 772-3160
Average Hold Time
Less than 1 minute
Average Calls duration
10 minutes
Most Popular LASCANA Email Address
email@lascana.com
Issue Resolution Rate
Medium (57% reported full resolution)
LASCANA Customer Service Rating
5 out of 5
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact LASCANA Customer Service?

Most Popular Number:

(888) 772-3160
Total calls: 74 Issues resolved: 16 Last call: Apr 3, 2026

The LASCANA customer service phone number is 1-888-772-3160. You can call this helpline for information and support daily between 8 a.m. and 11 p.m. EST. The professional customer care advisors will help you choose the item according to your preferences, size, and budget. You can also learn about the product quality, price, and availability at this LASCANA USA phone number. If you require special assistance, contact Accessibility Support at 1-833-371-0345. For the Telecommunications Relay Service, dial 711. The International number to reach the Help Center representatives is 1-904-997-4000. If you have Privacy Policy or Data Protection-related questions, call the Legal Department at 1-888-782-2224.

You can email LASCANA customer service for general inquiries at email@lascana.com. The customer care agents will answer your questions and provide information about the company and products you are interested in. You can also email your concerns, complaints, and suggestions to this address, and the support team will get in touch with you within 24 business hours to help you resolve the issue. If you want to learn more about partnering with LASCANA, email the company representatives at partnerships@lascana.com for details. To get in touch with the Public Relations Department, write to socialmedia@lascana.com. The Privacy Policy and Data Protection inquiries can be discussed at privacy@lascana.com.

You can visit the LASCANA website whenever you need to get in touch with the customer service team. Scroll the homepage to the Need Help section and select the Live Chat link. Alternatively, you can click the Contact LASCANA option and find the live chat feature on the Help Center page. To start the chat session, provide the required information and type your question. You can reach the live support operator daily between 8 a.m. and 10 p.m. EST.
You can also check your order information via the website. Click the Track Order icon in the top left corner and follow the prompts to see your order status.

The LASCANA corporate office mailing address is Lascana Fashion, Inc., 11711 Marco Beach Drive, Jacksonville, FL 32224, United States. You can mail official correspondence and documentation to this address. The Customer Service Department is also ready to handle consumers’ questions, complaints, and compliments sent to this office. The same address can be used to discuss returns and refund-related inquiries. If you have questions regarding the Privacy Policy, mail them to the corporate headquarters for the Legal Department to deal with.
You can also find LASCANA locations in Germany. They operate 21 stores within the country. The corporate office address is Lascana Handelsgesellschaft mbH, Werner-Otto-Straße 1-7, 22179 Hamburg, Germany.

PissedConsumer Club

Contact Information

LASCANA Website:

LASCANA Help Center:

Corporate Office Address:

LASCANA Fashion, Inc.
11711 Marco Beach Drive
Jacksonville, Florida 32224
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 7:00am - 1:00am EST

More contact details

Summary of LASCANA Customer Service Calls

78 TOTAL
CALLS
10:23 AVG CALL
DURATION
57% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LASCANA?

Return/ Replace Question:

  • Missing one item from exchange and have no updates on it being shipped at a later date
  • “Return”
  • “Exchange”

Request for Information Question:

  • “Ask a question”
  • “Questions about online returns”
  • “Checking to see if my order blazer has shipped”

Product/ Service Question:

  • “Fake return policy”
  • “Style x30004 purchase M”
  • “Defective merchandise”

Activation/ Cancellation Question:

  • “Tie pieced doubled order, need to cancelled one order?”
  • “Need to cancel an orser”

Refund Question:

  • “Refund”
  • “Update on my refund”

Shipping and Delivery Question:

  • “Did not receive free shipping”
  • “Missing item”

Payments and Charges Question:

  • “Credit amount to use on next order”

Staff Question:

  • “Customer service product ?”

Account Question:

  • “Account being charged twice”

Cards Question:

  • “E-card issue”

Other Question:

  • “Clothes reorder”
  • “Price is different in catalog & online!”
  • “Price of dress is $39 in catalog and $54 on line. There are many offers this weekend and I am confused”

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