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Larson subtracts an inch from the frame and wants you to use extenders to make it fit. It looks like *** and does not fit.

There is no where on there website that they tell you that they will subtract an inch and give you extenders. When I call the company it was lip service and no resolution of the problem. Even their sales people who ordered the door did not know that this was the case.

So two problems happened in us order a door, Larson does not train their sales people on how the doors work, or also on how they take an inch off. Stay away from Larson doors.

Reason of review: Poor customer service.

Monetary Loss: $350.

Preferred solution: Full refund.

Location: Ashland, Ohio

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Guest

Most every major aluminum storm door company makes their storm doors with an adjustable expander. This is done to allow the storm doors to fit the varied opening sizes the many entry doors. If this was not done then every storm door would need to be made to a custom size.

Kaylene Pys

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team take a look. Please fill out the requested info here: https://goo.gl/On4NUG when you have a chance.

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