Lane Furniture - Lane Refuses to Honor Warranty

31 of 310 Lane Furniture reviews

My Lane recliner came with a Lifetime Limited Warranty on the "black metal parts of the reclining mechanism." The mechanism is "warranted to be free of defect in materials and workmanship as long as you, the original consumer, own the furniture."

Now, one of the black metal parts in the mechanism has snapped in half, and Lane won't make good. They're claiming that the warranty is invalid because they went through bankruptcy proceedings a few years ago, and Heritage Home Group owns the company.

I have no way to know if what they're telling me is true. I only know they sold this chair with a lifetime warranty, and now they're refusing to honor it. Watch out for any brand sold by Heritage Home Group. They're liars and cheats.

This review is a subjective opinion of a user.
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Reason of review:
Warranty issue
Product or service
Lane Furniture Recliner
Review category
Furniture and Decor
review #905567
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31 of 310 Lane Furniture reviews

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