Lane Furniture - Lane Recliner Problem with handle mechanism.
Purchased Lane Comfort King Recliner 2009. Loved this recliner.
Last Month handle broke off with metal part snapped off.
sent e-mail to Lane Furniture Office in Miss. 2 days went by no
answer? Called on phone all reps busy will call back when free.
waited 2 more days no call back. Called again next day still no
reply? a week went by no call. so now i have the recliner upside
on the living floor, trying to find a part to try and fix this thing.
Lane needs a lot of help out there in the woods in miss.
Reason of review: Poor customer service.
Monetary Loss: $125.
Preferred solution: Let the company propose a solution.
Lane Furniture Pros: Style was just what i wanted, Style of furniture, Loved recliner.
Lane Furniture Cons: Reply to problem, Service, Reply to my problem, Getting touch with lane.
Location: Myrtle Beach, South Carolina
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
not one word from Lane since I sent the first e-mail