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2.3

Purchased Lane Comfort King Recliner 2009. Loved this recliner.

Last Month handle broke off with metal part snapped off.

sent e-mail to Lane Furniture Office in Miss. 2 days went by no

answer? Called on phone all reps busy will call back when free.

waited 2 more days no call back. Called again next day still no

reply? a week went by no call. so now i have the recliner upside

on the living floor, trying to find a part to try and fix this thing.

Lane needs a lot of help out there in the woods in miss.

Reason of review: Poor customer service.

Monetary Loss: $125.

Preferred solution: Let the company propose a solution.

Lane Furniture Pros: Style was just what i wanted, Style of furniture, Loved recliner.

Lane Furniture Cons: Reply to problem, Service, Reply to my problem, Getting touch with lane.

Location: Myrtle Beach, South Carolina

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not one word from Lane since I sent the first e-mail

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