Philadelphia, Pennsylvania
3 comments
Not resolved

We purchased a 20x16 Canvas Awning from Landis Decorating Inc.in Quakertown PA, that replaced a Sunbrella Awning that Richard Landis said was the wrong material to be used on a non-retractable Awning.

Our patio is another room for us. It has always been dry and no matter how hard it rains, not a drop of rain can be felt. That is until Landis told us we needed to have our Awning restitched. This was expensive to have done and since then our Awning from Landis Decorating has leaked.

Not just a drop here or there, but everything gets soaked! This is because when it was restitched, they did not follow the same holes as the stitching that was taken out. That created Holes in the Awning that allows water to come in. A lot of holes and a lot of water!

It can be seen clearly how the stitching just goes off to the side leaving holes, then realigns. I spoke to Linda Degan part owner about this, she was sarcastic as usual and said that when it was put up waterproofing was put on. Linda sent out Rick who is an installer and did the waterproofing when he put up the Awning. Rick said he doesn't know what else could be done, they do not sell Canvas Awning anymore, everything is Sunbrella.

How about that! I told him what Richard had told my wife and I when he sold us our Canvas Awning. I also showed him pictures that I had taken of the holes (which are easily visible) and the patio and all the furniture with cushions soaking wet from the rain. Rick told me he would show them to Linda Degan.

After a week and half Linda phoned and said Richard Landis part owner would be coming out. Well today was the day! Richard came, with a Chip on his shoulder and started snapping pictures with his cell phone. He ask what was he supposed to do?

Stitching is not guaranteed he said! He told me he would refund the $300. they charged to waterproof the awning and put it towards a new one. He kept saying our Awning was old, I told him we had no problems until it was restitched.

Richard again and again said it's not guaranteed! I told him we have been a customer for many years. He didn't care, becoming agitated and sarcastic.

They he measures the Awning and said he'll give us $300.towards a new one, that's it.

Review about: Canvas Awning.

Review #322210 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Landis Decorating?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Philadelphia, Pennsylvania, United States #741808
Retractable awnings are to provide shade only... Not one manufacturer will tell you it's Okay to leave it out in the rain... sounds like you're just looking for something for nothing.
Court
#490187
Take them to small claims court.
Anonymous
to Court Philadelphia, Pennsylvania, United States #741800
It's a piece of fabric... nothing lasts forever!

You May Also Like

"We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that were flat out ignored (still, to this day..." Read more
"We already left a review of Charles Brzezinski and CBCS but please disregard that review as it was forced out of us because Charles held our project hostage until my..." Read more
"We originally had our old gutters replaced due to water leakage with new gutters through Gutter Helmet of the Pikes Peak Region a few years ago (Colrado Springs, CO.). Our..." Read more
"I am writing this as a review of the work that was conducted on my home last month from Rhino Shield of Jacksonville, Fl. Several months ago, my blood pressure..." Read more
"My wife found a "brown plant looking residue" inside the Kirkland Water Bottle. This is very disturbing to find since she is 9 months pregnant about to give birth to..." Read more
"My husband got me a beautiful auqamarine chocolate diamond ring for christmas 2016..sent it out to get sized..3 weeks later got it back and noticed the bottom of the band..." Read more
"They do not match the descriptions or images at all. Not even the slightest!..." Read more
"We purchased a 2009 Coachman Chaparral and from the first walk through before committing to the purchase we expressed concern over a large amout of Lady bugs inside we were..." Read more