Los Angeles, California
2 comments
Not resolved

crappy products and crappy owners- poor CNC products and customer service. There are better companies out there with better products- do the research- they have 1 product that does well and its because they paired it with a decent saw blade- that's abou it - steer clear of this company and its owners..

would not fix or do any service after I had to do the work myself.

These people think that they are better than anyone else and its just a fact that they are not- clueless and aimless- a small business at its worst and poor products to boot...avoid.

Review about: Cnc.

Review #271366 is a subjective opinion of a user.

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Anonymous
#1036007

Laguna Tools:

My personal experience and Just "Facts".I saw two Laguna M15 v line boring machines on eBay a Seller named LagunaTools.

The M15 v is being (was) discontinued. The unit was still found online elsewhere for around $3,500.00. So the discounted $2,300.00 (+ Freight) amount certainly wasn't off the mark (from Laguna) on a discontinued model. However another (exact same listing) M15 v was listed at $595.00 (+ Freight).

The listings had been there a few days (clearly incorrectly listed) which gave an associate and myself cause to read, re-read and re-read all the listings.

This listing included their "Terms"

---------------------------------------------------------

Terms of sale:

This Sale Agreement is a legal contract between the Customer and Laguna Tools Inc., The Customer accepts this Sale Agreement by making a purchase, placing an order. This Agreement will be governed by and construed in accordance with the substantive laws of California, notwithstanding any conflict of laws principles. --------------------------------------------------------- After numerous re-reviews, I committed to the "Buy It Now" price of $595.00 + $275.00 Shipping and Handling.

My credit card was charged. So I waited for notification of shipment from LagunaTools. Their eBay listing stated, "Will usually ship within 2 business days of receiving cleared payment." On the third day I emailed inquiring when it'd ship and could I...

XXXXXXX, I see that your order is still pending fulfilment. Once it leaves from our building you will get another email with tracking information. With Best Regards, XXXXXX XXXX Customer Service Admin. Phone: (949) 527-XXXX Fax: (949) 474-XXXX Laguna Tools, Inc.

2072 Alton Parkway Irvine, CA 92606 --------------------------------------------------------- Later in the day I inquired what "pending fulfilment" exactly meant. Their response... --------------------------------------------------------- Hello XXXXX, pending fulfilment means that your item is waiting to be boxed. With Best Regards, XXXXX XXXX Customer Service Admin.

Phone: (949) 527-XXXX Fax: (949) 474-XXXX Laguna Tools, Inc. 2072 Alton Parkway Irvine, CA 92606 --------------------------------------------------------- So it's "waiting to be boxed". Wow, cool. So two more days past.

Purchase made on a Monday, it's now Friday ... and there's nothing advising of "its been shipped." Mind you, I realize they listed the price incorrectly. But that's the price of doing business. YOU STAND BEHIND AND HONOR WHAT YOU SELL.

Even if it means losing money. I received another email from another Laguna staffer (who does their eBay listings): "I have gone to the warehouse and found the delay, they are unable to find [this] machine." So "THIS" machine. I then suggested that they can ship me the $2,300.00 unit (the other unit) listed on eBay. Via phone they 'dance the dance'.

Shortly after they delete the $2,300.00 eBay listing and I am later told by a [high on the food chain] executive that 'there is no other unit'. I have all the screen prints from both eBay listings. Do I believe it's likely that they listed TWO units that WEREN'T in their inventory? NOT at all.

Based on this attempted purchasing experience, would I purchase anything from Laguna Tools? NOT at all. Making an investment in tools and machinery shouldn't come lightly to anyone in the business. We all research and seek "value for investment" for whatever we buy.

I don't think anyone minds investing a little more IF the tool represents that much greater value. Honestly, I think their tools are priced Ok for the market. I think Grizzly is of equal or greater value. I don't work for Grizzly but have been to one of their factory showrooms and their customer service accommodating, knowledgeable and spot on.

Summation: Within 24-hours of the sale, Laguna Customer Service could have easily checked their inventory and responded as such. But they didn't.

They clearly had an "oh sh*t" moment, given they sold it for way less than the other listing, and didn't know what to do.They stalled and came up with excuses (poor at that).

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RANTY McRanterton
Poughkeepsie, New York, United States #632449

More Rants without any facts.Not a very helpful post!

Just sounds like something a H.S. kid would say when they didnt like someone. I am thinking of buying a $22K CNC router from Laguna and see some of these posts scattered on various sites, and the majority of them have no facts and just a bunch of bad mouthing jabber. Tell me what sucks, and why, and what you did to call the company and complain and if then and only then, did they do nothing to help you resolve the issue????

Surely you can do better than, Laguna tools sucks, ay????Hopefully they don't, since their product looks pretty good.

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