Lactaid Phone Numbers and Emails

Toll-Free Number:

  • (800) 522-8243

Customer Service:

  • (800) 361-8068
    Toll Free For Consumers and Professionals

Lactaid Contact Information

Lactaid Website:

Lactaid Help Center:

Corporate Office Address:

7050 Camp Hill Rd
Fort Washington, Pennsylvania 19034
United States

Other Info (opening hours):


Monday – Friday: 8 AM - 8 PM EST

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Lactaid Privacy Policy
If The Customer's child has submitted Personal Information and The Client would like to request that such Personal Information be removed, please contact as explained below under Contacting The Company Lactaid may ask The User of Website to submit personal information in order for The Customer to benefit from certain features (such as newsletter subscriptions, tips/pointers, or order processing) or to participate in a particular activity (such as sweepstakes or other promotions). The Client will be informed what information is required and what information is optional. Lactaid may combine the information The User of company services submit with other information The Company have collected from The Client of Lactaid whether on‑ or offline, including, for example, The Client's purchase history. The Company may also combine it with information Lactaid receive about The User of company services from other sources, such as other Johnson & Johnson Affiliates, publicly available information sources (including information from The Customer's publicly available social media profiles), and other third-party information providers.
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Lactaid FAQ
Whatever The user of company services is wondering, The company has got answers. Read through the FAQs, and learn even more about The Client's favorite food group. The Customer's symptoms could be a result of many different conditions (e.g., Irritable Bowel Syndrome (IBS), lactose intolerance, or a milk allergy). A milk allergy is often confused with lactose intolerance because some symptoms are similar. But the two are very different. A milk allergy is a reaction by the immune system to proteins found in milk. Lactose intolerance affects the digestive system, when there's an inadequate supply of the lactase enzyme to break down lactose. A milk allergy occurs when the immune system doesn't recognize one or more of the proteins in milk as being harmless, and reacts against them. The two main proteins in milk that are known to cause reactions are casein and whey.
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