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Listen, I'm not a rabid, angry, raving customer. But I am pretty tired. I have 4 Qwikset door locks in my home (all external). The finish just rubs off with normal use after a couple of years. It happens with every lock, consistently. The finish is just poor quality. They also are bumpable and overall just very cheap hardware.

They were a few dollars cheaper than Schlage... would I have bought these over again? NO.

It used to be, they'd send you a replacement set with no trouble due to the lifetime warranty. Now there's a fee to get the replacements. Not to mention I have to spend an hour replacing the lock every time one goes bad (remember, I have 4 exterior doors!), which is a pain. Some people might opt for a locksmith, which will cost you a ton. It would have been SO much easier to just have have bought a good brand of lock, but I didn't know better at the time.

Kwikset, I hope you are reading this. You don't deserve to be in business selling this quality of lock. I'd MUCH prefer to get a refund for my locks (I'd return them at my expense!) so that I could buy a good quality product that I won't have to replace every couple of years.

I cannot express how disappointed I am with the quality of these locks.

Monetary Loss: $500.

Location: Frankfort, Kentucky

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Guest

Kwikset locks are a gamble to buy. The finishes are poor and the components inside the locks rust.

As far as smartkey, the locks should not be sold. The company keeps making the lock knowing it will fail.

The present management of kwikset are incompetent. Buy any lock other than kwikset and you will be money ahead.

Guest
reply icon Replying to comment of Guest-1056355

Kwikset locks not only quit working their finish fails overtime. They quit using brass material to make knobs creating a rust issue. Kwikset quality is the worst in the world hands down.

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