KRGV TV Phone Numbers and Emails

General Info:

  • (956) 968-5555 ext 5627
    Closed Captioning
  • (956) 428-5555
    Lower Valley
  • (956) 544-5555
    Lower Valley
  • (956) 631-5555
  • (956) 968-5555


  • (956) 968-3636
    After-hours Master Control Phone

KRGV TV Emails:

Accounting/ Billing
Accounting Department
Customer Service
Send Photo or Video for the News Department
General Info
Closed Captioning
General Manager, News Director
Jobs/ Career
Personnel Department
Promotions Department
Sales/ Reservations
Sales Department
Technical Support
Engineering Department, Programming and Traffic, Report Any Objectionable Message, Website Issues
More phone numbers and emails Less phone numbers and emails

KRGV TV Contact Information

KRGV TV Website:

KRGV TV Online Chat:

Corporate Office Address:

KRGV-TV Channel 5 News
900 East Expressway
Weslaco, Texas 78596
United States

Other Info (opening hours):

Additional Faxes:

Sales: +1 (956) 973-5001

News: +1 (956) 973-5002

Closed Captioning: +1 (956) 973-5005

Additional Addresses:

Mailing Address:

Channel 5 News

P.O. Box 5

Weslaco, TX 78599-0005, US

Closed Captioning

Contact: Paul Aguayo

Technical Operations Manager

P.O. Box 5

Weslaco, TX 78599-0005, US


+1 (956) 973-5016
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How to contact KRGV TV

Customers often reach out to telecommunication companies regarding:
- Account and login issues
- Billing/ Payment issues
- Refunds
- Technical issues
- Installation issues
- Cancellation
- Service transfer issues
- Internet services
- Phone services
- TV services
- For the adequate resolution of the issue at hand, you may be required to provide certain documents and information as discussed below.

Refunds and payments issues

Some of the most common refund and payment issues that customers reach out to telecommunication companies regarding include wrongful billing, request for refunds due to poor service delivery, difficulty making payments, and unauthorized charges.

For assistance with paying your bill, you will need to provide:
- your account number;
- invoice for the particular period;
- payment method.

Some companies mail monthly bills to their customers while others provide an invoice in the customer’s online account. If the problem is with your payment method, you will be asked to contact your card issuer or payment method provider.

If you notice a disputable transaction, call the customer support of your telecommunications company immediately. Some companies have an option where you can select the particular transaction and report it, while in other cases, you need to contact customer service with evidence of the transaction e.g transaction history page with the particular payment highlighted or circled.

Visit the transactions or order history page and download or take a screenshot of the particular transaction and provide it to the customer service representative. In the cases of wrongful billing or double charges, the company may immediately approve a refund to your payment method.

Otherwise, contact your credit card issuer or payment method provider to request a chargeback. You will be required to provide:
- proof of the transaction;
- proof that the service provider was not helpful e.g notes taken during phone call or email correspondence with a customer representative from the service provider’s company

Account set up, activation, and login issues

For telecommunication services such as broadband and fiber connection, you will need to ascertain that the service is available in your location. Contact the given company’s customer support with your specific address to find out whether you are eligible and the necessary documents for sign up.

On the other hand, for phone services, a PIN is sent to your phone number or email address that you use to activate your prepaid account.

Similarly, most home phones and internet routers come with a serial number or ticket number that you use to activate the gadget. On the supplier’s website, there is usually an equipment registration or activation feature where you enter the serial number or ticket number. In most cases, to stay active, you need to pay the monthly installments on time.

Blocked accounts/devices or suspended services

Customers often block or suspend their telecommunication devices or accounts if the gadget gets lost or stolen or if they will not be using the service for an extended period. You log in to your account and choose to suspend, block, or deactivate under account settings. However, to reactivate or lift a block, you may be required to verify your identity by:
- providing an ID photo;
- answering questions about your account.

Installation, service transfer, and technical issues

Most telecommunication companies communicate about pre-planned or ongoing service disruptions on their website. If your area is experiencing a disruption, callt customer service with details of when the blackout started and your location. In case of technical issues that are unique to you, you may be asked to produce a maintenance report to help troubleshoot the issue.

More information


KRGV TV Terms of Service
By accessing this web site, The User of company services are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that The Customer are responsible for compliance with any applicable local laws. If The User do not agree with any of these terms, The Client are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. Permission is granted to temporarily download one copy of the materials (information or software) on MOBILE VIDEO TAPES, INC.(KRGV - Channel 5 News)'s web site for personal, non-commercial transitory viewing only. This license shall automatically terminate if The Customer violate any of these restrictions and may be terminated by MOBILE VIDEO TAPES, INC.(KRGV - Channel 5 News) at any time.
To read more:
KRGV TV Privacy Policy
The User's privacy is very important to Website Accordingly, Website have developed this Policy in order for The User of Website to understand how KRGV TV collect, use, communicate and disclose and make use of personal information. The following outlines KRGV TV's' privacy policy. Before or at the time of collecting personal information, Website will identify the purposes for which information is being collected. KRGV TV will collect and use of personal information solely with the objective of fulfilling those purposes specified by Website and for other compatible purposes, unless The Company obtain the consent of the individual concerned or as required by law. will only retain personal information as long as necessary for the fulfillment of those purposes. Website will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
To read more:
Yes, most stories are archived in KRGV TV's' news library. But all requests must be approved by the news director. Anyone requesting a copy of a story must sign a waiver, which states the person won't use the video for any court purposes. If a news story is being requested for court purposes, a subpoena is required, along with a signed release form. Note: Website do not release any stories regarding accidents, fire, the court system, etc. No, the DVD is included in the cost. No, The Company do not provide copies of entire newscasts. do not provide any raw video. It takes around two weeks. The User can also use the search box near the top of the page to type in what The client is looking for. Segments like Con Mi Gente can be found under the Community section. Website strive to post as many stories as possible. Most stories are removed from the website after a month.
To read more:
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