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2.3

I had the Kraftmaid Kirkland painted canvas cabinets installed. The 12" pantry came with 2 of the doors in the wrong style and the middle door was the Kirkland style.

I called customer service and they refused to replace the wrong doors saying that they didn't make the Kirkland style in that size and the one I did get was a mistake. They will send a door to replace the middle door but it is in the shaker style and not the style I paid for. So disappointed with Kraftmaid. I don't understand why they can't make my Kirkland style in 2 more doors.

When you spend this much money with a company like Kraftmaid you assume your cabinet doors would all match. I was told by their representative that they would not fix a mistake by making another one. The right door that is on the pantry cannot be a mistake since they made it to begin with so I don't understand their reasoning.

I cannot recommend Kraftmaid to anyone because of this "mistake", poor customer service and the lack of respect that they have shown me. SHAME ON KRAFTMAID!

Reason of review: Wrong door style.

Preferred solution: Deliver product or service ordered.

Location: 15535 S State Ave, Middlefield, OH 44062, USA

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