Contact KONE Customer Service

To seek information or assistance via email, use one of the following options that best suits your needs. Those seeking to report cybersecurity concerns can reach out via product.security@kone.com during working hours. The email address, security@kone.com, is available for cybersecurity customers and suppliers to reach out for similar purposes. For general information and help, contact KONE’s customer service at contact@kone.com. Clients with investor or franchising inquiries can use investors@kone.com to contact the relevant department. For career-related inquiries, email careers@kone.com during operational hours. To contact KONE’s office for legal or privacy inquiries, use personaldatarequest@kone.com. Lastly, users seeking technical assistance can submit their requests to api-support@kone.com and expect a response within a few hours.

The complete address for KONE’s corporate office is P.O. Box 7, KONE Building, Keilasatama 3, Espoo, Espoo 02150, Finland. Users can visit this address or send a letter to relay their issues and inquiries securely without the risk of privacy breaches. That is especially recommended in confidential and sensitive cases. An in-person consultation is also available for those with general queries and concerns. However, it is not needed if the agent can address your problem online.

KONE’s customer care team efficiently handles client queries and concerns five days a week from Monday through Friday. Users seeking immediate responses to their requests can contact them between 7:30 AM and 5:00 PM. If a request is submitted outside working hours, it may be handled on the next business day. Hence, in urgent cases, customers can benefit from the self-help information on the company's official website 24/7.

The company’s official website features several options to reach KONE’s support online on its Contact page. For instance, users can find the address for the company's corporate headquarters, along with its official helpline and business identity code. This page also features email addresses, quick links, and forms for contacting media agents, suppliers, and investors. You can also access the local website in your country to find information about the relevant branch on the same page. The option to consult KONE’s customer service via an online form is also available on the Contact page. When completing it, users must specify the area in which they need help and provide all required details, including their full name, company information, the subject of concern, and any relevant details. Once they submit the request, KONE’s customer care team will review it and follow up as soon as possible.