Contact Kokatat Customer Service

Regardless of the branch or department they wish to consult, customers can submit all their requests via email to kokatat@kokatat.com. Providing a detailed description and a clear subject line will help direct it to the relevant department. However, Kokatat’s customer service may not always respond promptly, especially when request volume is higher than usual. However, they will try to follow up on each request as soon as possible.

To consult the user support team in person, visit the company headquarters at 5350 Ericson Way, Arcata, California 95521, United States. When arriving at the Kokatat address, clients should first call the agents to confirm their availability and book an appointment. Once done, they can visit it at any time between 8:00 AM and 5:00 PM PT Monday through Friday.

The company's official website features a Contact Us form for direct assistance from the customer care team. Clients can use it to reach Kokatat’s customer service team for any purpose, from general inquiries to specific complaints and technical assistance. However, they should provide their full name, email address, and a message explaining their issue to ensure effective responses. This page also features several phone and fax numbers for local and international clients to reach out for information and assistance.