Knoxville, Tennessee
2 comments
100% full Not resolved

We purchased these two items in Nov.2011 and our sofa at head level is splitting and pealing away as if someone took sand paper to it.

We were aware of the one year warranty on the material but thought it would last more than four years. This couch has only been by used by two adults with no abuse. Extremely disappointed with the salesman and with Catnapper. The main reason we chose this suite is that it was made in the USA.

I have reported this to Consumer Affairs as well and I am considering getting a attorney.

The picture attached is where your head rests.We will not be purchasing from Knoxville Wholesale Furniture again.

Review about: Living Room Furniture.

I didn't like: Salesman dishonesty.

Review #735413 is a subjective opinion of a user.

3.3
Style and Design
Product or Service Quality
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / $1400
Preferred solution At the very least replace furniture or give credit to choose something different. I have all documentation of our purchase.

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Anonymous
#1283070
Ours is doing this as well. Ours is Southern Motion, purchased in 2013. It looks much worse. Ours is "bonded leather" which we were told was better than leather, more of a performance leather. It wouldn't crack or fade like 100% leather... no, it peels like crazy and looks terrible! So very disappointed.
Anonymous
#1079509
No one has contacted me to help resolve issue.

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