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2 months ago we gave a Knoxville Wholesale Furniture sales representative $3,400.00 for furniture. What we did not know is that Daniel McQueen (the rep) entered the ticket in as an internal purchase. All we knew was he aid he could get us a big discount.

After 30 days of arguing with the rep, we received a bed frame without the mattress, and a queen mattress with no frame. What!? That's right.

After the delivery of the remaining items never happened. We returned to shop for more furniture and find out more about what the status of our furniture was. We were informed that Mr. McQueen was no longer employed there. We met Darin (Sales Manager) who said they would "make it right" after a short explanation of what transpired.

Today, my wife and I met "Dave," an Asian man who claims to be a management, along with an older gentlemen who's name escapes me at the moment. They were very rude, and were quick to inform us that because the ticket that Mr. McQueen filled out was in his name, and not ours, they were not going to help us. In total, Knoxville Wholesale Furniture refunded part of the money because Daniel McQueen took another customer's credit card and refunded our card. I don't know the details. All I know is that we got had by a crook that Knoxville Wholesale Furniture hired.

At the end of the meeting today, we were told that it was not the responsibility of Knoxville Wholesale Furniture to refund us anything, and we could leave.

There are many details I could get into, but really, I expected that the business would do what was right, and take care of us as paying customers. That is NOT what happened. If you want to have a good customer experience, with legitimate sales reps, buy furniture anywhere other than Knoxville Wholesale Furniture.

Sincerely,

James Buckley

Client Engagement Specialist

Reason of review: Poor customer service.

Location: Knoxville, Tennessee

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Guest

Dear sir get a layer and sue Knox wholesale furniture.Under the provisions of the consumer fair business act,any business who's employee commits a fraudulent crime using company letter head contract and entered within company computer records the company therefor is liable for claim of damages plus court cost.The crime was committed by an active employee.

Guest

Well we were going to be going here for furniture tomorrow but after reading all these horrible reviews, and thank you very much! we will NOT be buying here!

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