San Diego, California
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100% full Not resolved

Bought a klaussner sectional and the construction of it is off.The pillows don't even line up in one area.

Related: Purchased my Klaussner set in 2004 has held up 12 years

I'm actually impressed on how bad they screwed up on the construction of this couch. Called the company and the customer service was terrible. The lady acted like she didn't have time for me.

When speaking to the klaussner customer service rep all I could imagine was that the women I was speaking with was a hug fat bit** with a thick Carolina accent, who must hate her life, cause that's exactly how she acted.GOOD thing I got the couch from Costco, cause they are great about returns when it comes to faulty products.

Review about: Sectional Sofa.

Review #925131 is a subjective opinion of a user.

2.1
Diversity of Products or Services
Price Affordability
Staff
Exchange, Refund and Cancellation Policy
Website
Delivery Service
Customer service
Value for money
Product or Service Quality
Warranty
Style and Design
Advertised vs Delivered
Reliability
PRODUCT OR SERVICE Klaussner Sofa
Reason of Review / Monetary Loss Bad quality, defective product, terrible customer service / $1700
Preferred solution Price reduction

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