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Contact Kiwibank Customer Service

Kiwibank Phone Numbers and Emails

Customer Service:

  • +6 480 052 1521
    Credit cards
  • +6 480 000 0654
    Existing home loan customer
  • +644 803 1649
    Existing home loan customer
  • +644 473 1133
    Overseas
  • +6 480 054 9454
    Personal loans
  • +6 480 058 8002
    Personal loans
  • +6 480 011 3355

Accounting/ Billing:

  • +6 480 022 2490
    International payments
  • +644 460 9290
    International payments

Business Customer Service:

  • +6 480 060 1601
    Business banking
  • +644 803 1646
    Business banking

Claims:

  • +6 480 022 2491
    House, contents and car insurance
  • +644 463 2199
    Life and Living
  • +6 480 084 5010
    Pre-existing medical conditions
  • +6 480 080 0477
    Travel insurance for credit cards
  • +649 985 5000
    Travel insurance for credit cards

General Info:

  • +6 480 042 7384
    KiwiSaver
  • +644 494 6079
    KiwiSaver

Media:

  • +6 427 475 3521
Send Message

Kiwibank Emails:

Business Customer Service
Report Fraud
Report a suspicious activity
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How to Contact Kiwibank?

author avatar
PissedConsumer Reporter
How to Contact Kiwibank?

Kiwibank customer service provides various contact numbers for user needs. If your inquiries pertain to Kiwibank customer service in a general sense, you can reach +64-800-521-521. If you are looking for anything related to credit cards, then call Kiwibank's phone number: +64-800-000-654. Moreover, home loan inquiries regarding existing loans can be directed to +64-4-803-1649 or +64-473-1133.
For personal loan inquiries, the specific numbers for Kiwibank are +64-800-588-002 and +64-800-113-355. One more international Kiwibank phone number is +64-800-549-454. For accounting and billing queries regarding Global payments, Kiwibank customer service numbers are +64-4-460- 9290 and +64-4-800-222-490. These two numbers are also intended for business customers to inquire about business banking services.
For claims concerning home, contents, and car insurance, the number to call at Kiwibank is +64-800-222-491. For life and living insurance claims, use the Kiwibank phone number +64-4-463-2199. In case of pre-existing medical conditions, the reach goes to +64-800- 845-010. For general inquiries about KiwiSaver, Kiwibank provides two numbers, which are +64-800-427-384 and +64-4-494-6079. As for media inquiries, the Kiwibank phone number would be +64-27-475-3521.

Customers are welcome to email Kiwibank at business.banking@kiwibank.co.nz with inquiries about their businesses. Moreover, Kiwibank emails regarding phishing and fraud can be directed to suspicious.email@kiwibank.co.nz. On the contrary, a person visiting Kiwibank customer service may also be reached by letter at Kiwibank Limited, Private Bag 39888, Wellington Mail Centre, Lower Hutt, Wellington 5045, New Zealand.

Kiwibank personal banking is serviced from 8:00 AM to 8:00 PM on weekdays (Monday to Friday). The Kiwibank hours of operation have limited availability on weekends and public holidays from 8:00 AM to 4:30 PM. Business banking support works from Monday to Friday from 8:00 AM to 5:00 PM only.

If you wish to contact Kiwibank online, kindly visit the official Kiwibank website and click on the `Contact' menu. This menu includes several phone numbers and links related to different services, including home loans, credit cards, and investment, as well as international payments or foreign currency accounts, KiwiSaver, managed funds, and so on. Kiwibank customer service is also live on Facebook, Instagram, and LinkedIn for your updates and access.

Kiwibank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    57% phone 43% email
  • The best phone number to call Kiwibank is 64800521521. 50% of consumers used this number to address their issues and concerns.

  • People call Kiwibank mainly because of account, payments and charges.

  • The best email to contact Kiwibank is business.banking@kiwibank.co.nz. 67% of customers use this email address to address their issues and concerns.

PissedConsumer Club

Contact Information

Kiwibank Website:

Kiwibank Help Center:

Corporate Office Address:

Kiwibank Limited
Private Bag 39888 Wellington Mail Centre
Lower Hutt, Wellington 5045
New Zealand

Other Info (opening hours):

Hours:

Monday - Thursday: 7am - 9pm

Friday: 7am - 8pm

Saturday - Sunday: 8am - 4:30pm


Locations:

Auckland

155-157 Fanshawe St,

Auckland, 1010, NZ

Hastings

200 Market St N,

Hastings, Hawke’s Bay 4122, NZ

Wellington

20 Customhouse Quay,

Wellington, Wellington Region

011, NZ

More contact details

Fax:

+64 04 460 9117

Kiwibank Rating Based on 1 Review

Rating details

5.0
more details
Customer service
Reliability
Interest Rate
Value for money

Rating stats

Rating trend

Summary of Kiwibank Customer Service Calls

4 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kiwibank?

Account Question:

  • “I Olimiva kata Just sent money to kiwi bank it was wrong acc Can please hold the money and I need my money back can sent back to my ANZ account from cook island”
  • “My acc are freezed and I need my funds”

Payments and Charges Question:

  • “Unorthorised payment coming out of my bank”

Compare Kiwibank Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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