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Contact Kiva Customer Service

How to Reach a Person at Kiva

Verified Contact Information

Toll-Free Number:

  • 1-888-445-5032
    Paypal Support
Call Now
Send Message

Customer Service:

  • 1-402-952-8811
    Paypal Support
  • 1-828-479-5482
    Voicemail-Only Line

Customer Service:

contactus@kiva.org

Legal:

copyright@kiva.org
Copyright Infringement Inquiries

Kiva Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Kiva Phone Number
1 (888) 445-5032
Average Calls duration
3 minutes
Most Popular Kiva Email Address
contactus@kiva.org
Issue Resolution Rate
Low (5% reported full resolution)
Contact Method Distribution
87% phone, 13% email
Common Reasons for Contact
Product/ service, refund and request for information
View full overview

How to Contact Kiva?

Most Popular Number:

(888) 445-5032
Paypal Support
Total calls: 49 Issue resolved: 1 Last call: Apr 30, 2026

Kiva customer service provides its users with several ways of contacting its customer support in case they have inquiries or need clarification. The available Kiva phone number in the United States is 1-888-445-5032 for general questions and support. There is a voicemail-only Kiva customer service number, 1-828-479-5482, on which users can leave a message. Regarding PayPal, Kiva offers the international Kiva phone number, 1-402-952-8811, for PayPal-related support. These options ensure a broad range of support to address various needs, from general assistance to specific payment-related queries.
In most cases, the Kiva office address represents good locations where its operational activities should be centrally addressed and contacted for related or official reasons. The Kiva corporate office address is 875 Howard Street, Suite 340, 986 Mission Street, 4th Floor, San Francisco, CA 94103, United States. Moreover, you can also visit them at Hurlingham-Starwood Apartments, Apt. No A4 Argwings Kodhek Rd, Nrb., Nairobi, Kenya.

For email questions, it is best to email the customers to contact the team about general support at contactus@kiva.org. Similarly, legal matters and copyright complaints should be addressed through Kiva emails at copyright@kiva.org. Each Kiva email above is open and direct, and different teams attend to either kind of inquiry. Mail your letter to 875 Howard Street, Suite 340, San Francisco, CA 94103, United States.

For online support, the Kiva website offers a "Contact" page with a support form that can be filled in with the following details: your name, email, subject, and problem description. Kiva's website strives to respond to all its requests within 48 hours of business time. Its website also has an extensive FAQ page that covers the following questions regarding loans, donations, account management, and tax receipts. This resource will allow the users to get quick answers to frequently asked questions without having to make direct contact. Kiva customer service aims to provide accessible and timely support through multiple channels, so lenders and borrowers can seamlessly interact with the platform.

PissedConsumer Club

Contact Information

Kiva Website:

Kiva Help Center:

Corporate Office Address:

KIVA
875 Howard Street, Suite 340 986 Mission Street, 4th Floor
San Francisco, California 94103
United States

Other Info (opening hours):

Other Location:

Hurlighum-Starwood Apts

Apt. No. A4, Argwings Kodhek Rd

P.O. Box 27603-00506 Nairobi


Mailing Address:

875 Howard Street, Suite 340

San Francisco, CA 94103

More contact details

Summary of Kiva Customer Service Calls

54 TOTAL
CALLS
03:23 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kiva?

Product/ Service Question:

  • “Loan”
  • “Looking to get a loan for my business”
  • “Problem with website”

Refund Question:

  • “Refund my money I have left”
  • “I want my money back i loaned”
  • “Refund”

Request for Information Question:

  • “Help with funding”
  • “Concerned I might be out of town when order arrives or nobody is home to sign for it”
  • “I'm wanting to order some thing I tried and I'm not sure it went through. I need to talk to someone as soon as possible. Thank you.”

Account Question:

  • “Password”
  • “Won't accept my password”

Return/ Replace Question:

  • “I went online this morning to change my password because of being hacked and when I went back on I have no money I need to know what happened”

Payments and Charges Question:

  • “Payment”

Cards Question:

  • “KIVA card did not print”

Website/ Application Question:

  • “Application problem”

Shipping and Delivery Question:

  • “Delivery person not delivering as requested”

Other Question:

  • “Closing of Rev In Massachusetts”
  • “Notice”
  • “White spots”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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