Kitchenaid - KA Cooktops .. Horrible Quality and Customer Service

18 of 465 Kitchenaid reviews

Purchased a KitchenAid electric cooktop (model KECD867XSS02) in September 2016.By end of October, 2 of the 5 burners were coming off the surface (see photo).

The surface is a nightmare to keep clean, but I used the products suggested by KitchenAid and not only had a surface that looked unclean, but where the paint was literally coming off. Neither KitchenAid, Whirpool or Nebraska Furniture Mart (where purchased) would do anything to remedy the situation. We spent $1700.00 and this cooktop and I would expect a product at that price from a "respected" brand to perform AND look decent for at least 12 months ... not fall apart in 2!

KitchenAid/Whirpool have said it is "cosmetic" ...so I guess their products only have to look decent for 30 days???

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Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
$1700
Product or service
Kitchen Aid Electric Cooktop Kecd867Xss02
Review category
Appliances and Electronics
review #950238

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18 of 465 Kitchenaid reviews
h.kitchener

Nov 06, 2016 #1237293 Columbia, South Carolina, United States

This type of cooktop is rather difficult to keep clean and unreliable in performance as you have discovered. The best electric range option is still a basic, no-frills type that does not have this "smooth surface." A good range of this type will cost around $500 from various manufacturers. The smooth tops look nice, but are not really worth the price they charge for them. Now you know. As for KitchenAid's willingness to help you on this just be aware all the manufacturers are now useless when it comes to customer service. That's why you should always buy the basic unit and just throw it away when a problem arises that you cannot fix yourself.

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