Kitchen And Bath Authority - Unprofessional customer service agents
I bought colonial white Toto toilet and colonial white Toto bidet and expected the same colors for both. However, the delivered two products have very distinct two colors shades - one has more gray hue in the white and the other does not. It clearly shows on the several photos that I sent to KBauthority.
I was asked to send product photos and the package photos. After all that, I was informed that right products were shipped. Moreover, the agent on the phone said that for her the colors are the same. Unbelievable!!!
I requested to speak to the manager, and was put on hold. The call was subsequently disconnected. I called back shorty, I was told that the manager was on the phone with the Toto company and will call me back shortly. I have not received the call yet.
More Review Details
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|Exchange, Refund and Cancellation Policy|
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|Diversity of Products or Services|
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What I liked
What I disliked
- Sales representative