Kitchen And Bath Authority - Unprofessional customer service agents

6 of 45 Kitchen And Bath Authority reviews

I bought colonial white Toto toilet and colonial white Toto bidet and expected the same colors for both. However, the delivered two products have very distinct two colors shades - one has more gray hue in the white and the other does not. It clearly shows on the several photos that I sent to KBauthority.

I was asked to send product photos and the package photos. After all that, I was informed that right products were shipped. Moreover, the agent on the phone said that for her the colors are the same. Unbelievable!!!

I requested to speak to the manager, and was put on hold. The call was subsequently disconnected. I called back shorty, I was told that the manager was on the phone with the Toto company and will call me back shortly. I have not received the call yet.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
Diversity of Products or Services
Price Affordability
Advertised vs Delivered
Website
Staff
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  • What I liked
      No items
  • What I disliked
    • Sales representative

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
$700
Product or service
Toto Toilet And Toto Bidet
Review category
Building Products
review #951573
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6 of 45 Kitchen And Bath Authority reviews
Anonymous

Nov 09, 2016 #1238643 Edison, New Jersey, United States

Finally a customer service manager took over and resolved the issue. The KB authority could have trained their customer service staff better and never make false claims to their customers.

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Anonymous

Nov 08, 2016 #1238263 Edison, New Jersey, United States

The right product labels on the boxes do not mean that the right products were shipped!!!

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