Kia Motors - Kia Soul catches fire while driving in it with my child
Driving home from dropping my two older boys off at school and traveling at about 30 mph, my 7 month old 2014 Kia Soul suddenly caught fire. It spread so quickly that by the time I realized what was going on, I could not get out through the driver side because it was engulfed in flames.
My disabled daughter was in the back and did not understand what was going on. Thankfully, a passerby stopped to help us and we got out. The whole car burned down within minutes. Prior to this, there was no indication that anything was wrong with the car.
I even had it into the dealership for regular oil changes. When I called Kia to tell them about it they said they had never heard for anything like this happening, but there are several cases on the internet. Kia also supposedly sent an investigator to look at the vehicle, but I have heard nothing from them, and it has been over 2 months since this happened. All of my emails to the customer support rep who was supposedly helping me have gone unanswered.
Even the Kia Dealership (Ricart Kia in Columbus, Ohio) never went out of their way to offer help. They also said they had never heard of this happening. This was actually my third Kia (I had two mini vans before), bought from the same dealership.
So much for customer loyalty. I will never buy another Kia and I will tell everyone I know about my experience so they won't have to go through what my daughter and I went through!
Reason of review: Damaged or defective.
Monetary Loss: $3862.
Preferred solution: Full refund.
Location: Glenford, Ohio
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
A woman and her two chikdren just burned to death in South Carolina when their KIA Soul hit a gator and burst into flames. There are you tube videos of Kia's burning and other reports online
Yes that was my cousins and our other cousin here her daughter say Mommy fire and then screams and they were all killed and burned we still haven't healed from it.
I believe that there is a class action lawsuit in the works against Kia for all the defects in the 2014 Kia Soul. Anyone that had this car that burned up on them for no reason, should seek council and pursue a lawsuit!
At least one person has died a horrible death from being trapped in the car after it exploded in flames! All of these cars should be recalled immediately!
My daughter Kia Soul 2015 just burst into flames after we came home from doctors appointment and went into the house within 10 mins it was in flames
Another 2014 Kia Soul burst into flames in Sharonville, Ohio when a driver was backing his car into a parking space at his apartment complex. The man was trapped and burned to death while his mother watched!
He died a horrible death!
Just what is wrong with this car that causes it to burst into flames without being in an accident? All of these cars should be recalled immediately!
It just happened to me ..I was our driving 2014 Kia Soul on interstate.They just replaced the motor in it cause the first motor went out .that was four months ago .22000 miles on car still like new NOW THIS happened
Hear a little noise ,severe smoke started coming through my dash and flames .Less than 10 minutes whole car was engulfed in flames .My seat belt got stuck and I almost died .This happened ..on 3/18/2016 .
Scott ,Md
This just happened to me!!! 3/19/2017. Going down the interstate and heard a noise and boom caught on fire!!
This just happen to my daughter's car 3/22/182014 Kia soul had just left the dealership after oil change caught on fire right after leaving what did you do and who did you contact