Keystone Window - Missing Window - pointed finger at installers - no help from Keystone

I ordered 3 windows and a sliding glass door for a side room with the thought I would do the rest of the house once this room was complete - no way is that happening.

Due to the pandemic the windows would take a few months to arrive. I get it.

I get a call on a Saturday in January, windows/door are in let's set the appointment. great i am so excited. The day of the install, there is a snow storm...okay we promptly set another day...I get a call morning of, the installer's truck broke down. No problem, I get it.

I feel for the guy as he's not making money if he's not working. Happens to all of us. We can install the day after, super.

I had an appointment that morning so my husband was home. The men cannot find the 3rd window in the warehouse, everyone looked all over, cannot be found.

i send an email to my sales rep, what do i pay as i don't have all windows. my husband wants to pay nothing. no response, i'll call later but i'm working. don't get to it.

install guys are fabulous and fantastic....great w/our dogs etc.

love them. maybe the best we've had with work men.

friday comes and they text when they'll be back. my husband calls the sales rep to complain about the missing window. gets nothing, sales rep says yeah i saw her email..hmmm.

it's early so we have to wait for the sales office to open.

sales office says it is all on the install company. what? i'm sorry who ordered the windows? who backs the windows?

how adult of a company are you? you point the fingers at the install company and trash them? so in effect you are trashing yourselves because you use them. idiots.

so now i'm out that window, the sales office is no help.

i wish i financed so i could break the contract. i had recommended this company and will now retract that to the home owners i've recommended, and will also have all contractors and builders i know put the word out not to use this company.

how unprofessional to point the finger at the install company when you are responsible for the sale.

you get what you pay for....so that's why they sell windows for less, you dont' get all of your windows and once you've paid them they walk away and it's someone else's problem. great customer service