Keystone Rv - Unhappy customers!

139 of 530 Keystone Rv reviews

Having purchased our first Keystone Cougar Fifth Wheel (with having numerous other camper purchases)...I have to say get have the worst possible customer service possible giving us the run around and telling us it was built by design and will not be covered by Keystone.If we wish to modify it, it would be on our own dime.

Huge design flaw in their drain valves--Who wants to crawl 3 1/2 feet under their camper at the dump station to pull the galley grey water tank valve??? This is just one of the issues that came with our 3 week old BRAND NEW RV!!! There was also a crack in the gel coat, furnace blowing fuses and also the outside kitchen gas line quick connect that was located halfway under the camper to plug in the rear stove.

Wish we would have known headache we were getting into before purchasing!Very unhappy customers...

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Customer service
Interest Rate
Price Affordability
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Diversity of Products or Services
Product or Service Quality
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Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
2015 Cougar 336 Bhs
Review category
review #854793

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139 of 530 Keystone Rv reviews

Jul 13, 2016 #1184532 Elizabethtown, Kentucky, United States

Re: your furnace fuses blowing. We have a 2016 Keystone Cougar 336BHS & kept blowing furnace fuses as well. Ended up calling the furnace manufacturer, and the technician we talked to said that the furnace should have a "slow blow" fuse, rather than a regular one. He said this is something they inform the trailer manufacturers, but that the companies don't seem to heed the advice. Put a slow blow fuse in and haven't had it blow since.

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