I contacted the dealer where we bought our Cougar and showed him pictures of the delaminating that is taking place on the front Panel.He said that Keystone is aware of the delamination and unfortunatley off warranty.
Just like that he said nothing he can do under warranty and quoted me $1700. I sent three requests to Keystone with my COntact info, pics of the problem and a narrative of what has happened. That was 2 weeks ago and no reply or contact. DO NOT BUY A KEYSTONE!!!!!
Terrible product and worst yet terrible customer service.
I have kept this trailer under an all weather cover and away from the sun.Never could have imagined that within 3 years I would have to deal with this.
More Review Details
What I liked
What I disliked
- Poor quality control
- Service here is horrible
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- 2012 Keystone Cougar
- Review category
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