The Keypoint Credit Union phone number is (888) 255-3637. If you need to activate your card or change PIN, contact the company at (800) 813-4132. Clients who have questions about digital banking should call (877) 552-3004 to get assistance. Do you need ot get in touch with the Keypoint Credit Union support to ask questions about your existing loan? Please call (408) 731-4130 to connect with a live company representative. To address urgent mortgage inquiries, call the mortgage hotline at (877) 888-9634.
To email the company, send your messages to info@kpcu.com. This is the email for general questions and inquiries. The Keypoint Credit Union email for questions about digital banking is digitalbanking@kpcu.com. Do you need to email the company regarding an existing loan? Send a note to creditservices@kpcu.com. Clients who need to get in touch with the loan servicing department should send their inquiries to loanservicing@kpcu.com.
The company’s head office is located in California. The Keypoint Credit Union headquarters address is 2150 Trade Zone Boulevard, Suite 200, San Jose, California 95131, United States. The company has 7 branches, over 5,000 shared branches and 30,000+ ATMs, and you can find detailed information about each location and ATM on the “Locations” page of the Keypoint Credit Union website.
The Keypoint Credit Union hours of operation are Monday, Tuesday, and Thursday from 9 am to 5 pm. On Wednesday, the corporate offices are open from 10 am to 5 pm, from 9 am to 6 pm on Friday, and from 9.30 am to 2 pm on Saturday. Santa Clara and Santa Teresa branches also operate on Sundays from 9.30 am to 2 pm.
Clients who want to contact the company online can use the Keypoint Credit Union live chat. To start an online conversation with a customer service agent, you need to click on the “Chat” button at the top of the page. The Keypoint Credit Union live chat representatives are online Monday-Thursday 9 am-5.30 pm PST and Friday 9 am-6 pm PST.
