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1.0

I bought a 2.0 for my husband for Christmas. Every now and again coffee grounds would leak into mug.

Now the foil lids of the pods seem to be "exploding" allowing grounds into the mug. Sometimes a little, sometimes a lot! This morning a pod exploded sending grounds all over the counter, cupboard and into the mug. Our machine is only 8 months old and we have taken good care of it and kept it clean.

We have also implemented all the "trouble shooting" solutions that Keurig suggests. Nothing works!

We would like a new machine, but NOT a 2.0. It is a piece of garbage!!!

Reason of review: Bad quality.

Monetary Loss: $200.

Preferred solution: Full refund.

Keurig Cons: Cannot send a complaint to their website, Cannot contact their customer care dept, Defects in unit, Redundant defects, Service.

Location: Uxbridge, Ontario

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I have had the same trouble with the 2 Keurig's so I changed to a Cuisinart coffee center. Which also exploded the coffee pods.

Think your upset, these coffee pots are not cheep.

I love the concept of these coffee pots but think I'm going back to the regular old coffee pot. At least we can enjoy a cup of coffee without a mess.

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